Apprentice Service Advisor

2 months ago


Norwich, United Kingdom Group 1 Automotive UK Full time

**Group 1 Automotive**

**Apprentice Service Advisor**:
The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

**_ Training provided: _**

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

**_ Desired skills _**

Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering

**_ Minimum entry requirements _**

We accept predicted grades and conditional offers can be made based on predicted grades.



  • Norwich, United Kingdom Group 1 Automotive UK Full time

    **Group1 Automotive** **Customer Service Apprenticeships** Are you a driven, enthusiastic and motivated individual? Are you keen to learn and train with a leading Automotive Dealer Group and work with their exciting product? If the answer is yes to the above then we want to hear from you! Our hugely successful Volkswagen Dealership in Norwich are looking...


  • Norwich, United Kingdom Thurlow Nunn Full time

    We are currently recruiting an Apprentice Service Advisor for our Norwich branch. You will greet all customers bringing their car in for service and repairs, confirm the booking details and progress the job through the workshop. Full training will be given both in-house and manufacturer training following the Apprenticeship programme. You will keep...


  • Norwich, United Kingdom Connells Group Full time

    Are you a driven and enthusiastic individual looking to kick-start your career in **Estate Agency and Property**? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you! As an **Apprentice Property Services Advisor**, you...


  • Norwich, United Kingdom Connells Group Full time

    Are you a driven and enthusiastic individual looking to kick-start your career in **Estate Agency and Property**? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you! As an **Apprentice Property Services Advisor**, you...


  • Norwich, United Kingdom Thurlow Nunn Full time

    Norwich Service Full time Apprenticeship - We are currently recruiting an Apprentice Service Advisor for our Norwich branch. You will greet all customers bringing their car in for service and repairs, confirm the booking details and progress the job through the workshop. Full training will be given both in-house and manufacturer training following the...


  • Norwich, United Kingdom Thurlow Nunn Full time

    Norwich Service Full time Apprenticeship - We are currently recruiting an Apprentice Service Advisor for our Norwich branch. You will greet all customers bringing their car in for service and repairs, confirm the booking details and progress the job through the workshop. Full training will be given both in-house and manufacturer training following the...


  • Norwich, United Kingdom Group 1 Automotive Full time

    **Apprentice Service Advisor** **Overview** Our Volkswagen Norwich Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting...


  • Norwich, United Kingdom Thurlow Nunn Full time

    We have an exciting opportunity for an Apprentice Parts Advisor to join our busy Service department in Norwich. The role may also include working at our Dereham branch as required. You will be fully trained to become a Parts Advisor and as part of your training you will attend the PSA training centre. Training will consist of 4 weeks block training over a 2...


  • Norwich, United Kingdom Thurlow Nunn Full time

    We have an exciting opportunity for an Apprentice Aftersales Advisor to join our busy Service department in Norwich, covering both Parts and Service. You will be fully trained to become an Aftersales Advisor and as part of your training you will attend the PSA training centre. Training will consist of 4 weeks block training over a 2 year period with the...


  • Norwich, United Kingdom Thurlow Nunn Full time

    Norwich Parts Full time Apprenticeship - We have an exciting opportunity for an Apprentice Parts Advisor to join our busy Service department in Norwich. The role may also include working at our Dereham branch as required.You will be fully trained to become a Parts Advisor and as part of your training you will attend the PSA training centre. Training will...


  • NORWICH, United Kingdom SUPERDRUG Full time

    237 MERCHANTS HALL(MSU 12/12A), UPPER GROUND, CHAPELFIELD, NORWICH NR2 1SU Why Superdrug? Passionate about beauty and health? Love talking to customers? If you're ready to roll up your sleeves and get stuck in, you'll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same....


  • NORWICH, United Kingdom SUPERDRUG Full time

    237 MERCHANTS HALL(MSU 12/12A), UPPER GROUND, CHAPELFIELD, NORWICH NR2 1SU Why Superdrug? Passionate about beauty and health? Love talking to customers? If you're ready to roll up your sleeves and get stuck in, you'll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same....


  • Norwich, United Kingdom TUI Group Full time

    Norwich, United Kingdom- - 126856- - Onsite- - Apprentice- - Full Time- - 37.5Joining TUI Retail as an Apprentice Travel Advisor at our **Norwich **shop will provide you valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday...


  • Norwich, United Kingdom Motorvogue Fiat & Abarth Norwich Full time

    **Customer Service Advisor Apprenticeship** **The Role of a Vehicle Service Advisor**: As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves: - Interpreting customer concerns and liaising...


  • Norwich, United Kingdom Toyota Full time

    The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop, and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed...

  • Service Advisor

    4 weeks ago


    Norwich, United Kingdom Perfect Placement Uk Ltd Full time

    Service Advisor The ideal applicant will ideally experienced or have a good understanding of working within of a service department of the automotive sector. Be able to manage existing customer accounts and build new relationships with customers and be able to deal with a wide range of customers expectations.  We are currently advertising on behalf of an...


  • Norwich, United Kingdom Aviva Grads Campaign Full time

    In Summary If you're the kind of person who takes pride in delivering first class customer service, then this could be the route for you! Job Description Locations: Bristol, York, Glasgow, London or Norwich Claims are at the heart of our business. It's where customers really get to feel the benefit of what we do. That's why our Claims teams are so...

  • Service Advisor

    7 days ago


    Norwich, United Kingdom Perfect Placement Full time

    Service AdvisorMonday - Friday - ONLY £30,000 Basic - £36k OTE Main Dealer Fantatsic long term career progressionWe are currently advertising on behalf of an Automotive well-established and highly regarded business who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Norwich area.Our Motor Trade Client is...

  • Service Advisor

    2 months ago


    Norwich, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £35,000 + Working Hours - Monday to Saturday 830am to 6pm Location - Norwich Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. -...

  • Service Advisor

    1 month ago


    Norwich, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £30,000 OTE- £36,000 Working Hours - 8AM-6PM Monday-Friday Location - Norwich   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings....