Executive, National Client Solutions
2 months ago
**Executive, National Client Solutions - Flexible Locations Oldbury, London or Kent**
**About Crowe**
Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in more than 150 countries and across more than 800 offices globally.
We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.
We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.
**Purpose of the role**:
Reporting to the National Client Solutions Support and Audit Development Manager the overall purpose of the role is to receive and deal with calls from the firm’s CaseWare users nationally and assist in the development and testing of updates to both CaseWare Accounts and our own Crowe Audit System.
Queries can include everything from removing bugs to advice on posting journals to deal with apparent ‘differences’ within the accounts highlighted by the software.
The role offers the ability to identify and investigate issues which are bugs in either the accounting or the audit software so that they can be raised with programmers and solutions sought. It is also important to identify training needs amongst users which can be addressed through the creation of user guidance or training schemes to be delivered to users.
**The location for the role is flexible across Crowe offices in Oldbury, London or Maidstone**
**Responsibilities**:
Key responsibilities include, but are not limited to:
- Ensuring calls are dealt with efficiently, with additional technical or IT support requested as necessary
- Following-up and monitoring of user issues to identify software bugs or potential enhancements
- Liaising with programmers reporting issues we have found and testing future software releases for Accounts and Audit
- Liaising with the Technical department with regard to development of changes in Audit requirements
- Development of user guidance and training schemes
- Associated admin tasks
**Behaviours & attributes**:
**Our key drivers**
**Our behaviours**
What we can expect of our Teams
**Working with clients**
**Client relationships**
You establish good rapport with (internal and external) clients, provide excellent service and are responsive and accessible, building solid relationships that allow us to better understand their needs and tailor our service accordingly.
**Client care & adding value**
You are committed to delivering the best possible results for our clients through taking ownership of your tasks, delivering work of high standards and demonstrating an approachable and professional manner. You continually seek to improve the service you provide to your clients.
**Engaging with the big picture**
Demonstrate our core values in everything you do - attention to quality, professionalism, integrity, approachability and relationships.
**Business Development**
Demonstrate a clear understanding of the external marketplace and the issues our clients face in order to be able to identify opportunities to extend work with existing clients and providing services to potential new clients. Start to build networks and actively engage in developing ideas to enhance the value our clients find in our services.
**Working with people**
**Motivating & developing people**
Support new colleagues as they join the firm and help them settle into the team that you are a part of.
**Leading & Managing people**
With increasing experience starts to demonstrate a willingness to lead on projects and activities, or constructively challenge those who are leading and managing
**Communicating with impact**
You are able to express yourself clearly both face-to-face and in writing and take time to understand the environment your stakeholders operate in and adapt your approach accordingly. You seek to have a positive impact on everyone you come into contact with.
**Delivering as a Team**
Demonstrate your understanding of the need to work as a team, recognising and drawing on the strengths of each individual. You will encourage collegiate working and sharing of ideas to deliver the best possible service to our clients. You will avoid blaming others and work as part of the team to deliver work and resolve issues.
**Achieving results**
**Innovation**
Demonstrate genuine professional curiosity and problem-solving skills. The ability to think pragmatically and commercially to suggest ways to make our work more efficient and of value t
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