Assistant, National Client Solutions

2 weeks ago

Oldbury, United Kingdom Crowe UK Full time

**About Crowe**

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be.

We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

**Purpose of the role**:
Reporting to the National Client Solutions Senior Manager, Audit Development and Support the overall purpose of the role is to receive and deal with calls from the firm’s CaseWare users nationally and assist in the development and testing of updates to both CaseWare Accounts and our own Crowe Audit System.

Queries can include everything from removing bugs to advice on posting journals to deal with apparent ‘differences’ within the accounts highlighted by the software.

The role offers the ability to identify and investigate issues which are bugs in either the accounting or the audit software so that they can be raised with programmers and solutions sought. It is also important to identify training needs amongst users which can be addressed through the creation of user guidance or training schemes to be delivered to users.

The location for the role is flexible across Crowe offices in Oldbury or Maidstone

**Responsibilities**:
Key responsibilities include, but are not limited to:

- Ensuring calls are dealt with efficiently, with additional technical or IT support requested as necessary
- Following-up and monitoring of user issues to identify software bugs or potential enhancements
- Liaising with programmers reporting issues we have found and testing future software releases for Accounts and Audit
- Liaising with the Technical department with regard to development of changes in Audit requirements
- Development of user guidance and training schemes
- Associated admin tasks

**Preferred Technical skills, experience & knowledge**:

- Excellent communication skills with a friendly approach
- Problem solving and solution driven.
- Excellent organisational skills.
- Understanding of accounts / audit terminology
- Experience of using accounting or audit software
- Excellent attention to detail
- High level of I.T. literacy
- Ability to work to deadlines when required

**Required qualifications**:

- Flexible depending on experience.

**Why choose Crowe?**

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

We offer you an opportunity to continue your career and work for a firm that offers stability and knowledge. In addition you can work alongside experienced professionals who put the client at the heart of everything they do.

At Crowe, you will find the expertise, the resources and, above all, the commitment to help you build a satisfying and rewarding career. In return we can offer you continued career development, highly competitive salaries and flexible benefits. Plus an opportunity to work for a firm that truly values its people.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation and believe that diversity and inclusivity are key drivers of effectiveness and in providing our clients with a quality service.

We want to create the best environment for our people to thrive. We recognise the importance of offering a flexible approach to our working environment and we would be happy to discuss this with you further.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

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