Care Coordinator

2 months ago


Mitcham, United Kingdom OneHR Ltd Full time

Job Advert

**Care Co-ordinator - Cricket Green Medical Practice**

**About us and this opportunity**

Cricket Green Medial Practice is a forward-thinking, well established GP surgery in South West London. We provide care for a patient population of close to 12,000, with a multi-skilled team of 40 clinical and administrative staff, supported by four GP partners.

We have an exciting opportunity for a **Care Coordinator** to join our highly supportive and skilled team. Within the role, you will have the opportunity to learn a range of receptionist and admin skills. You will ideally have experience of working in a similar environment, such as a GP, NHS, dental or veterinary practice, or in similar customer-facing position.

**About the role**

You can expect a very busy but varied day, with a structured rotation of tasks that covers patient-facing reception duties as well as some back-office admin tasks.

Key aspects of the role include:

- Being the first point contact for patients at the front desk
- Answering phone calls from patients, pharmacies and care homes, and signposting patients to the best service
- Inputting patient requests into our triage platform
- Booking and cancelling patient appointments with the nurses, GPs or other clinicians
- Processing prescription requests
- Booking patient referrals
- Scanning and filing incoming letters from hospitals and other services, adding information (medical codes) onto the clinical record and actioning requests from the hospital if required
- Responding to enquiries from patients and other healthcare services

**Please see full job description attached for more information.**

**About you**
- You will have excellent customer service skills and the patience to deal with a wide mix of patients and enquiries.
- Your proven organisation skills and ability to prioritise, and willingness to muck in to serve our patients and help your colleagues, will serve you well in this fast-paced role.
- We are looking for someone who is willing to learn and ask questions, in order to provide accurate and helpful information to our patients at all times.
- You will have a good, solid knowledge of Word and Excel, and the ability to pick up new systems quickly (with training).

**You will be able to work the following shifts**:

- Monday: 12:30 to 18:30
- Tuesday: 08:00 to 14:00
- Wednesday: 12:30 to 18:30
- Thursday: 14:30 to 18:30
- Friday: 08:00 to 14:00

**What you can expect**
- A starting rate of pay of £12.21 per hour
- 20 days annual leave, plus the bank holidays (pro rata for part-time working)
- A six-month probationary period
- Enhanced sick pay after probation
- Eligibility to join the NHS pension scheme


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