Practice Care Coordinator

1 week ago


Mitcham, United Kingdom Cricket Green Medical Practice Full time

**About us and this opportunity**

Cricket Green Medial Practice is a forward-thinking, well established GP surgery in South West London. We provide care for a patient population of close to 12,000, working alongside a multi-skilled team of 40 clinical and administrative staff, supported by four GP partners.

We have an exciting opportunity for a **Care Coordinator** to join us, to join our highly supportive and skilled team. Within this multi-skilled role, you have the opportunity to learn admin and reception skills. You will ideally have experience working in a similar environment, such as a GP, NHS, dental or veterinary practice, or in similar customer-facing position.
- Mondays: 8:00 to 12:00
- Tuesdays: 14:00 to 20:00
- Wednesdays: 8:00 to 12:00
- Thursdays: 14:00 to 18:30
- Fridays: 13:30 to 18:30

**About the role**

You can expect a very busy but varied day, with a structured rotation of tasks to that covers patient-facing reception duties as well as back-office admin tasks.

Key aspects of the role include:

- Being the first point contact with patients in the GP practice on the front desk
- Answering phone calls from patients, pharmacies and care homes and signposting patients to the best service
- Inputting patient requests into our triage platform
- Booking and cancelling patient appointments with the nurses, GPs or other clinicians
- Process prescription requests
- Send /book patient referrals
- Scanning and filing incoming letters from hospitals and other services, adding information (medical codes) onto the clinical record and actioning requests from the hospital if required
- Responding to enquiries from patients and other healthcare services

**About you**

You will have excellent customer service skills and the patience to deal with a wide mix of patients and enquiries.

Your proven organisation skills and ability to prioritise, and willingness to muck in to serve our patients and help your colleagues, will serve you well in this fast-paced role.

We are looking for someone who is willing to learn and ask questions, in order to provide accurate and helpful information to our patients at all times.

You will have a good, solid knowledge of Word and Excel, and the ability to pick up new systems quickly (with training).

**What you can expect**
- A starting rate of pay of £12.21 per hour
- Monday to Friday working, 23.5 hours per week
- 25 days annual leave, plus the bank holidays (pro rata for part-time working)
- A six-month probationary period
- Enhanced sick pay after probation
- Eligibility to join the NHS pension scheme

**Job Types**: Part-time, Permanent
Part-time hours: 23.5 per week

**Salary**: £12.21 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mitcham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- reception or admin: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 18/08/2023
Reference ID: CGMP/HR0823


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