Senior Technical Officer

4 weeks ago

Keynsham, United Kingdom Bath & North East Somerset Council Full time

**Hours: 37**

**Contract Type: Permanent**

**Service Area: Resources and Support Services**

**Department: IT Services**

**About us**

Bath & North East Somerset Council are looking for a Senior Mitel Engineer to join their Infrastructure team. You will be the technical lead for all Mitel and Voice related activities for the council. Over recent years the council has invested heavily in its Mitel estate and has deployed Mitel based Micollab softphones to all users.

You will be supporting a large and complex environment based on the Mitel portfolio of products including:
MiVoice Business, MSL, MiCollab, MBG (teleworker), NuPoint Messenger, Contact Center, MiCC, Multi Media, IVR,

**Qualifications and Certifications**
- Mitel Certification: MBG
- Mitel Certification: MiVB
- Mitel Certification: MiCC Inbound and Outbound
- Mitel Certification: MiCollab

**As part of your role, your duties will include**:

- Responsible for the running and support of the Mitel voice platform
- Dealing with day to day service desk tickets and supporting others in the team
- Working with service areas to better understand their telephony requirements and help design and build appropriate solutions
- Working with colleagues and third-party suppliers to manage and participate in infrastructure projects according to business requirement.
- Managing and monitoring security systems, following up and resolving any alerts raised.
- Managing and monitoring backup and replication systems; carrying out restores when necessary.

**To be considered for the role, you will need to**:

- Demonstrate extensive Mitel telephony experience across a wide range of their products suits
- Have at least 5 years’ experience in a large corporate IT environment.
- Experience supporting a Microsoft hybrid infrastructure running Azure and Active Directory services would be advantageous.
- Have a demonstrated working knowledge of cyber security concepts and systems.
- Have a problem solving / analytical mind with good communication and organisational skills.
- Be aligned to our values of connecting with people, making a difference, doing the right thing, and embracing change.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes’ walk away.

**Why B&NES Council?**

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

- A competitive salary package
- A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements
- A generous holiday allowance and special leave provisions
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme - whatever life throws at you; we are committed to supporting you and your well-being at work and home
- Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
- Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

**Interested to find out more?**

**To apply**

Bath & North East Somerset Council has one overriding purpose - to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be **Bold, Empowered, Supportive **and** Transparent**.

**As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.**

**Interview Date**: 21st April 2023

**Safeguarding Statement**:
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

As this post involves working within one of these groups, we will require a Disclosure & Barring Service check and/or subscription to the DBS online service. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.

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