Customer Service Advisor

2 weeks ago


Mansfield, United Kingdom The Best Connection Employment Group Full time

**Title: Customer Service Advisor / Call Handler**

**The Best Connection Mansfield** are recruiting for **experienced customer service advisors** with **claims handling experience **for our client based in **NG21**

**MAIN REQUIREMENT - CALL HANDLING BACKGROUND / OUTSTANDING CUSTOMER SERVICE EXPERIENCE**

**Duties**:

- Inbound & outbound calls will be the main role of the job
- Escalating problems to other members of the team
- Data entry / use of computer software
- Liaising with internal departments
- General administration duties
- Problem solve
- Work hard to deliver the best possible outcome
- Provide the best service
- Excel at building rapport with customers
- Deliver a high standard of customer service and communication

**Working hours**:

- Monday - Friday 9am - 5pm (37.5 hours per week)
- Potential over time available, paid at time and a half

**Pay rate is £10.38 to begin with but can be increased following a successful probation period**

A **full CV** will be required, followed by an **interview directly with the company**

**Benefits & Requirements**:

- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment
- Possible permanent position following a successful trial period
- Training Provided

**How to achieve higher pay rate**:
Working Overtime



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