Customer Service Advisor

2 months ago


Mansfield, United Kingdom Vertu Motors Full time

**VERTU ACCIDENT REPAIR CENTRE MANSFIELD**

We have an exciting opportunity for a Customer Service Advisor to come and join our fantastic team at our Vertu Accident Repair Centre in Nottingham This is a full-time, permanent role where you will be earning a competitive basic salary with an OTE of £25,000. This is a Monday - Friday role with no weekend working

This role is crucial as you are the first point of contact for our Bodyshop customers and insurance companies, both face to face and over the telephone. You will organise and ensure the efficient booking and repairing of customer's vehicles and co-ordinate work in the Bodyshop. You will be responsible for ensuring customers work is progressed swiftly and processed in line with company and customer expectations whilst maintaining a positive relationship with all parties.

The role will also involve:

- Daily invoicing of all completed jobs.
- Raise Kerridge job cards and order parts for authorised jobs.
- Produce completed job packs and pass to estimators and insurance companies.
- Daily credit control duties.
- Daily Health and Safety checks.
- Other ad hoc duties as and when required.

To be considered for this role, we would ideally like you to have previous Motor Trade experience, however this is not essential. You will be a good team player with excellent communication skills and will possess a keen eye for detail, be computer literate and will be able to remain calm in a high-pressured environment.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity
- Enhanced Paternity



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