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Business Partnering

3 months ago

Durham, United Kingdom Durham University Full time

**Business Partnering & Communications Officer** **(**Job Number**:24001026**)**

Computing and Information Services

Grade 6: - £29,605 - £36,024 per annum

Open-Ended/Permanent - Full Time

**Contracted Hours per Week**: 35

**Working Arrangements**: Hybrid working arrangements

**Closing Date**: 27-Jun-2024, 5:59:00 PM

**Disclosure and Barring Service Requirement**: Not Applicable.

**The University**

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

**The Role and the Department**

The Computing and Information Services (CIS) has an annual operational budget in excess of £12m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Technical Services; Information Services (IS), and Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. Details of the Digital Strategy and ongoing work can be found at Digital Strategy - Durham University.

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. The department works in a hybrid capacity depending on the job role and individual personal requirements.
You will work directly with other members of the IT Business Partnering and Adoption Team, supporting them in the management of internal stakeholder relationships and the communication of core information to staff and students (our end users).

You will assist the team in writing clear and accurate communications, using our house style, to keep end users informed of IT services and the latest developments in CIS. To ensure end users can quickly understand the IT services available to them, along with the relevant status and future service plans for these, you will focus on reviewing, updating and promoting a clear catalogue of services.

You will also assist with identifying, developing and embedding processes to ensure relevant digital content is current and accurate. To support with continuous improvement within CIS, you will work with colleagues to understand service satisfaction levels and identify opportunities for development.
In addition to the communications and relationship management, other areas of support will include: digital strategy development, solution discovery and service management.

The role is fast paced and varied with no two days the same. This is a demanding role within a complex organisation. It will involve working with stakeholders at all levels, often to advise, influence and recommend the most appropriate course of action.

**_ Interviews are expected to take place 17th - 18th July 2024_**

**Working at Durham**

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
- There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
- The opportunity to take part in staff volunteering activities to make a difference