Customer Care Clerk

6 months ago


Tonbridge, United Kingdom S & S Distribution Ltd Full time

Established over 50 years ago, S&S Distribution Limited is part of the wider Palletline group. Palletline delivers to 29 European countries from 96 UK depots. We deliver approximately five million pallets a day and have a combined fleet of over 6,000 vehicles.

We are now looking for a Customer Care Clerk to join our friendly and busy S&S Distribution depot in Tonbridge and support the business to continue to build upon their strong foundations of great customer service and operational excellence. With a key focus on forging long term partnerships with all customers being fundamental to the success of the business, the overriding objective is to provide reliable, trustworthy and cost-effective solutions to suit any requirement.

**The Role**:
The fundamentals of the role are to fulfil our customer needs through efficient and friendly communication and accurate and data processing. The role covers Monday to Friday.

**The position of Customer Care Clerk involves**:

- Day to day management of customer care, acting as first point of contact for any customer enquiries
- Promptly and efficiently answering incoming calls, identifying customer requirements & initiating appropriate solutions in a timely manner
- Maintaining the department's quality and customer service standards
- Support the driver and warehouse teams with any queries that may arise
- Support the invoicing and crediting functions within the depot to ensure that payments are up to date
- Liaise with customers who contact the depot to make relevant payments
- Support the office team with administrative tasks as needed
- Ability to build strong relationships with both clients and colleagues
- Possess transferable office-based skills or business to business customer service experience
- Confident IT skills, Excel/Word and in house/TMS software.
- Ability to multitask in a time efficient and professional manner.
- Team player, with a desire to get involved.
- Self-motivated, adaptable, and professional attitude.
- Excellent communication skills
- Punctual, organised, and methodical
- Confident and decisive under pressure with a strong desire to succeed

**Why S&S Distribution?**
- Competitive Salary
- 30 days annual leave (inclusive of 8 statutory days)
- Great career opportunities
- Development opportunities including Apprenticeship schemes
- Hours of work - Monday to Friday
- Access to Hapi app, where you can take advantage of numerous high street and store discounts and offers
- Long Service Award and Reward and Recognition Schemes
- Access to our Employee Assistance Programme
- Access to Back In Action - our comprehensive physiotherapy provision
- Access to Practical Health Plan - providing employees with the opportunity to receive payments towards hospital stays, outpatient appointments, dental treatment, optical treatment, therapy treatment, and a birth or adoption benefit

Pay: £24,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Logistics


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