See more Collapse

Customer Support Lead

1 month ago

Cambridge, United Kingdom Genomics plc Full time

**Location: Oxford Or Cambridge ~ 40% with the rest remote working**

**About Us**
- Genomics plc is a pioneering health technology company focused on enhancing every step of the patient pathway, particularly for those common diseases that affect most people and take up most of our precious healthcare resources. Our tools and systems, powered by genomics, improve every step of the patient pathway, from disease prevention to screening, diagnosis, treatment, and even the development of new medicines. Our vision is that, in time, everyone will benefit from our genomic technology, helping individuals and entire populations to live longer, healthier lives. Our culture is honest and transparent. We have big plans and are looking for people to join us and make a real impact. You will have the opportunity to work with a diverse, energetic, and smart bunch of people throughout the company.

**What you’ll be doing**
- The Customer Support Lead will be responsible for all aspects of the Customer Support function, shaping people, process and technology for this new team. You will work closely with Product and Engineering teams to develop and continuously improve the customer experience, by ensuring the timely resolution of support tickets and continuously improving our product and customer support service offering.

Alongside your leadership responsibilities, you will also be required to provide first line support to customers as we scale. The Customer Support Lead will also be responsible for implementing a contact centre serving our US customers, including training contact centre agents and monitoring quality control.

**Responsibilities**:

- Ensure timely and accurate responses to customer queries across all channels
- Effectively manage customer support service delivery, set high standards and ensure they are implemented
- Collaborate with our Product team to create exceptional customer experience
- Analyse customer support ticket trends and collaborate with Product, Operations and Engineering teams to improve our product and service offering
- Shape and scale our Customer Support offering to meet future requirements

**Requirements**:

- Experience leading a Customer Support function or similar role
- Excellent communication and problem-solving skills
- Experience of implementing help desk software and remote support tools
- Life science or healthcare industry experience
- Knowledge of information security standards

**Benefits**:

- 25 days holiday + 3 day over Xmas (excl. bank holidays)
- Bank your Bank Holiday Scheme - trade your public holidays to use on dates of cultural significance to you
- Flexible and remote working opportunities
- Virtual Workshops and Spotlight talks
- Training and Development Opportunities
- Health insurance
- Life insurance
- Critical illness Cover
- Payroll giving scheme: tax-free charity donations
- Cycle to work scheme
- Organised sports activities

Would you like to learn more? Great, we’d love to chat. Please reach out for more information and to see if this opportunity is right for you
- Genomics plc is dedicated to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We have other current jobs related to this field that you can find below

  • Customer Service Representative

    1 week ago

    Cambridge, United Kingdom Harold Homes Customer Care Full time

    **About us** We are professional, agile, and our goal is to Provide excellent customer service. Our work environment includes: - Modern office setting - Work-from-home days **Responsibilities**: - Provide customer service support in a timely and professional manner. - Assist customers with product selection and troubleshooting. - Resolve customer...

  • Service and Customer Support Co-ordiantor

    2 weeks ago

    Cambridge, United Kingdom PLATFORM SUPPORT SERVICES Full time

    Platform Support Services 6 Arthur Court, Norman Way Over Cambridge CB24 5AL We are seeking a conscientious highly organised Service support co-ordinator to join our team. Previous experience in the Transport Industry would be preferable. As a support co-ordinator, you will play a crucial role in maintaining accurate records, scheduling, processing job...

  • Internal Customer Support Lead

    3 weeks ago

    Cambridge, United Kingdom Cambridge University Press & Assessment Full time

    **Salary**: £26,700 - £34,700 per annum Location: Coventry/Cambridge/Hybrid (depending on your location) Contract: 6-month Fixed Term Contract/Secondment opportunity We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We're looking for a Customer...

  • Customer Support

    2 weeks ago

    Cambridge, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We know how to **deliver exceptional service** and **so do our staff**. Our **rapid success** and **retention of both clients and employees** is based on our ‘**Flexible. Respectful....

  • Customer Support Manager

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Frontier Developments plc Full time

    WHAT'S THE ROLE? We are seeking an experienced Customer Support Manager to lead our dedicated and passionate Customer Support team. In this role, you will be instrumental in ensuring top-tier service is provided to players of our portfolio of games, as well as fostering a supportive and engaging environment for your team. You will work collaboratively with...

  • Customer Support Manager

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Frontier Developments plc Full time

    Frontier is an independent video game developer and publisher, crafting immersive gaming experiences with fun gameplay and unparalleled artistic quality. Renowned for its iconic creative management simulation games, Frontier captivates players worldwide with immersive and authentic game worlds. The modern studio is located in the vibrant technology hub of...

  • Supervisor, Customer Support

    2 weeks ago

    Cambridge, United Kingdom STEMCELL Technologies Full time

    **Job Description Summary**: Reporting to the Customer Support Manager, the Supervisor, Customer Support is responsible for providing oversight to the day to day operations of the Customer Service team, aid in developing and executing training material, as well as managing a few direct reports. This is an entry level people management position, so part of...

  • Customer Support Executive

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom TDA Telecoms Full time

    Customer Support Job OpportunityA well-established company based in Cambridgeshire is offering a great opportunity to join their team as a Customer Support. If you enjoy providing top-notch service to customers and have a keen interest in technology, this could be the perfect role for you!Required Qualifications:Exceptional customer service skillsStrong...

  • Customer Support Executive

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom TDA Telecoms Full time

    Customer SupportCambridgeshire£27,000 to £35,000We are looking for a Customer Support to work for a leading business within Telecoms. Working from their Cambridgeshire office, they are looking for individuals with good customer service experience and an interest in all things IT and Telecoms.Required Qualifications: Exceptional customer service skills...

  • Customer Service Advisor

    2 weeks ago

    Cambridge, United Kingdom Reed Business Support Full time

    POTENTIAL UPCOMING ROLE BECOMING AVAILABLE IN JANUARY 2023! The business that you would be joining as a Customer Service Advisor is a biotechnology company which produces and sells research tools. Key responsibilities of the Customer Advisor: - Handle customer enquiries, answering any questions and queries over the phone, or online - Provide support and...

  • Customer Support Executive

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom TDA Telecoms Full time

    Customer Support Position in Cambridgeshire Company: Leading business within Telecoms Salary Range: £27,000 to £35,000 We are in search of a skilled Customer Support professional to join the team at a prominent Telecoms company based in Cambridgeshire. If you have a passion for delivering top-notch customer service and a keen interest in the world of IT...

  • Customer Solutions Lead

    2 weeks ago

    Cambridge, United Kingdom AstraZeneca Full time

    **Customer Solutions Lead - 12 month role either as a secondment (Internal) or fixed term contract (External)** **Cambridge Biomedical Campus** **Competitive salary and benefits** Join our Cambridge Site Operations Team for an exciting 12-month opportunity as a Customer Solutions Lead. You will be the driving force behind our digital capabilities...

  • Customer Support Coordinator

    4 weeks ago

    Cambridge, United Kingdom Viridian Solar Full time

    **About Us** Viridian Solarare market leader for roof-integrated solar panels. We pride ourselves on the innovative way we look to the future, and consider sustainable renewable energy. We’ve joined forces with Marshalls PLC, UK’s leading manufacturer of hard landscaping - bringing strong values together. Our brands are synonymous with quality; whilst...

  • Customer Support Partner

    3 weeks ago

    Cambridge, United Kingdom John Lewis Partnership Full time

    Job Summary: To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience.Job Description:Due to financial regulations, handling money for the bureau de change requires applicants to be...

  • Customer Support Specialist

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press & Assessment Full time

    Salary: £26,700 to £34,700Location: CambridgeContract: Full Time/PermanentWe are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.Do you have previous customer service experience with excellent written and verbal communication skills?If you have answered...

  • Customer Support

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time €57,100 - €68,100

    Job Title: Head of Customer Support Cambridge/Hybrid Contract: Permanent/Full Time (35 hours per week) We are looking for an experienced Customer Support Manager / Head of Support to lead our team in providing exemplary support to IELTS customers globally on a 24/7 basis. In this crucial role, you'll steer a skilled team of support professionals...

  • Customer Support Advisor

    7 days ago

    Cambridge, United Kingdom Cambridge University Press & Assessment Full time

    **Customer Support Advisor** **Salary: £22,200** **Location: Coventry, Hybrid** **Contract: 1 x Permanent/ 1 x Fixed term contract (ends October 2024), Full-time** OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through...

  • Head of Customer Support

    7 days ago

    Cambridge, United Kingdom Cambridge University Press & Assessment Full time

    Job Title: Head of Customer Support **Salary**: £57,100 - £76,500 Location: Cambridge/Hybrid Contract: Permanent/Full Time (35 hours per week) We are looking for an experienced Customer Support Manager / Head of Support to lead our team in providing exemplary support to IELTS customers globally on a 24/7 basis. In this crucial role, you'll steer a...

  • Customer Support Advisor

    4 weeks ago

    Cambridge, United Kingdom Cashflows Full time

    **Customer Support Advisor** **Classification - Confidential** Who we are and what's important to usWe offer simple solutions, for smart businesses From instore and online card processing to card issuing and ATM, we touch every part of fintech’s most exciting investment spaces. Operating pan-European - from the bustling investment hub of London to the...

  • Customer Support Partner

    3 weeks ago

    Cambridge, United Kingdom John Lewis Full time

    **Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.** **Hours of work**:Full time, 37.5 hours a week on a 4 week rota basis to include early starts, evenings and alternate weekends, working between the hours 08:50-18:10. This vacancy is for all year round and not suitable for...