Business Credit Assistant

3 days ago


Stroud, United Kingdom Ecotricity Full time

**About The Role**

Working within Ecotricity’s finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.
We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance and a drive for exceptional customer service.

Within this role you will be dealing with all levels of debtors and types of businesses to collect payment of overdue balances or negotiate payment arrangements to settle the balance. This will involve working with the other Business Services teams to deal with complex queries that arise to come to an effective resolution on debtor accounts.
You will be working within a fast paced and friendly team to help tackle a large workload and maintain the balance between outbound collection activity and responding to inbound customer contact.

**About You**

What will you do?
- Resolve queries from internal and external customers and 3rd parties within specified timescales through multiple communication channels
- Identify, investigate and assist with complex queries
- Negotiate and develop payment solutions for our customer’s within regulatory guidelines.
- Arrange the disconnection of gas and electricity supplies or the installation of prepayment meters.
- Identify high risk accounts and bad debt, and prioritise work accordingly
What you will bring
- Excellent phone manner
- Ability to negotiate
- Work and build rapport with third parties, including collections agencies and customers
- Excellent attention to detail and investigative skills
- High level of numeracy, accuracy and problem solving ability
- Excellent listening skills, and verbal & written communication skills
- Ability to organise workload and multiple priorities
- Good computer literacy with experience of Microsoft Office
- Experience of using multiple IT systems simultaneously
**About Us**
What's in it for you...
- Healthcare Plan, life assurance and generous pension contribution
- Volunteering day with your chosen charity
- Hybrid working
- Various company discounts (including shops, days out and events)
- Holiday 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to Work Scheme, car pooling and onsite parking available
Flexibility Statement

The fast-moving nature of the company’s business means that from time to time you may be asked to perform roles or tasks outside your original job description on an ad hoc basis. This allows the company to utilise its people in the best possible way at all times and helps employees to make their contribution in a changing environment.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£20,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Store discounts
Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)
Reference ID: 1269



  • Stroud, United Kingdom Ecotricity Jobs Full time

    **About The Role**: Working within Ecotricity’s finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory...

  • Accounts Assistant

    3 days ago


    Stroud, United Kingdom Four Squared Full time

    **Why this role?** We are currently recruiting for an Accounts Assistant to work within a busy and varied team, this processing role gives exposure to working both sides of the ledger. **What will you be doing?** As the Accounts Assistantyour responsibilities will mostly consist of: - Ownership of both the Sales and Purchase Ledger functions - Processing...

  • Accounts Assistant

    3 days ago


    Stroud, United Kingdom Artis Recruitment Full time

    Are you an accounts assistant looking for a varied accounts role? If so we have a great opportunity to join the finance team of leading local business supporting the established and friendly finance team with a whole host of tasks. Day to day duties willinclude: - Raising monthly licence and utility charges to tenants. - Raising credit notes when...


  • Stroud, United Kingdom Four Squared Full time

    **Senior Accounts Assistant | Stroud | £26k** Four Squared recruitment are partnering with a highly successful renewable energies business with a strong regional presence and national stronghold. An integral part of the team you will be working in a dynamic and forward thinking team with a wide range of support from different divisions. **Where Will you...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleThe Commercial Credit Management Department handles activity relating to the collection of unpaid energy bills. We are looking for a Business Intelligence Developer who will work closely with stakeholders to design, develop and deliver data solutions.You will have experience in building relationships and will be required to support members of...


  • Stroud, United Kingdom RE Recruitment Full time

    Would you like to finish every Friday at 1pm? A fantastic opportunity to work for a superb business, are seeking an Assistant Management Accountant to join their friendly team. You will ideally hold an AAT or be qualified by experience with excellent Excel skills. You will have the opportunity to workwithin a small but growing team, with a business who...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job OverviewWe are seeking a highly skilled Business Growth Strategist to join our dynamic sales team at Ecotricity, Britain's greenest energy company.This exciting role offers the opportunity to work closely with our credit and finance departments, as well as operational and customer service teams, to expand our Third Party Intermediary channel in line with...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the OpportunityWe are looking for a Business Intelligence Developer to join our Commercial Credit Management Department. As a key member of the team, you will be responsible for designing, developing, and deploying data solutions to meet the requests of stakeholders.This role requires a strong background in data development, experience with BI tools,...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Overview">We are a leading renewable energy company, committed to making a positive impact on the environment.Job SummaryWe are seeking an experienced Business Development Manager to join our sales team. This is a field-based role, requiring strong communication and negotiation skills to expand our Third Party Intermediary channel.About the RoleThe...

  • Data Analyst

    3 days ago


    Stroud, United Kingdom Juice Recruitment Ltd Full time

    Juice is delighted to be supporting a leading organisation in central Stroud, in their search for a Data Analyst to support their growing Credit Management Team. The role will provide an interesting mix of tasks from producing & improving department MI, analysis of performance, compliance & process improvements/changes. If you’re flexible, like getting...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the JobWe are seeking a talented Sales and Business Development Executive to join our dynamic sales team at Ecotricity. As a key member of our business development team, you will be responsible for driving growth, identifying new opportunities, and building relationships with senior-level stakeholders.The successful candidate will have a strong...

  • Finance Assistant

    3 days ago


    Stroud, United Kingdom G B Solutions Full time

    **Finance Assistant** **£18,500 - £20,500** **Stroud - 35 hours per week** We are working with an award-winning charity on the outskirts of Stroud who are looking for a Finance Assistant to take sole responsibility for their purchase ledger function. The Finance Assistant will be joining a friendly team who are committed to makinga positive impact on...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleWe are seeking a skilled Business Development Director to join our dynamic sales team. As a key member of our organization, you will be responsible for expanding our Third Party Intermediary (TPI) channel in line with forecasted growth.Your core function will be to deliver effective account management for a portfolio of existing and new TPIs,...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job OverviewEcotricity is seeking a Senior Business Analyst - Energy Sector to join our Commercial Credit Management Department. As a key member of the team, you will be responsible for analyzing complex data sets, identifying trends, and making recommendations to improve business processes.This role requires a strong background in business analysis,...


  • Stroud, United Kingdom First Base Full time

    Job Title: Financial Controller AssistantEstimated Salary: £35,000 - £45,000 per annum.Company Overview:First Base is a reputable organization seeking an experienced Financial Controller Assistant to join their team in Stroud, Gloucestershire. This role involves managing the purchase ledger and some office functions with accuracy and timeliness.Key...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    At Ecotricity, we're looking for an experienced Business Growth Strategist to join our team. As a Business Growth Strategist, you will be responsible for expanding our Third Party Intermediary channel and delivering effective account management for existing and new TPIs.The estimated salary for this role is £36,855 - £49,355 per year, depending on...

  • Accounts Assistant

    5 days ago


    Stroud, United Kingdom Siamo Recruitment Full time

    If you are an adaptable, analytic individual with an exposure in accounting, we have an exciting opportunity that could be perfect for you Siamo are delighted to be working with a family-owned company, with over 40 years’ experience within the construction sector who are looking to onboard an Accounts Assistant to their team in Stroud. Our client is...


  • Stroud, United Kingdom Ecotricity Full time

    Job DescriptionSalary Details: £36,855 Basic, £49,355 OTEAbout The RoleWe are looking for a Business Development Manager – TPI to join our rapidly expanding, and award-winning business sales team.This is a field-based business development role, often engaging at a senior level. The core function of the role is to expand Ecotricity’s Third Party...


  • Stroud, United Kingdom Hft Full time

    **Working Hours**: Full-time **Working Location**: Based in Stroud, GL10 2LQ **Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible?** At Hft, we are recruiting for an **Administrator/ Business Support Officer** to join our team. The...


  • Stroud, United Kingdom Hft Full time

    **Working Hours**: Full-time **Working Location**: Based in Stroud, GL10 2LQ **Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible?** At Hft, we are recruiting for an **Administrator/ Business Support Officer** to join our team. The...