Reception & Admin Assistant: Newport

4 weeks ago

Newport, United Kingdom Blue Cross For Pets Full time

**Contract: Permanent, part time 4 days (30 hours) per week**

**Salary: £21,255 - £23,806 FTE per annum (£17,004 - £19,045 per annum for 30 hours)**

**Location: Newport NP19 0GE**

**Closing date: Thursday 29 February 2024**

**Interview date: 6 March 2024**
- We are recruiting a **Reception & Administration Assistant** for our team at our Rehoming, advice & behaviour unit in **Newport**, to ensure a warm, friendly welcome, a positive memorable visitor experience and a first-class administration support service- We’ve just launched a new and exciting national Rehoming & Fostering team structure to support our aim of ensuring every pet enjoys a healthy life in a happy home. You’ll be joining a team who strive to be the best versions of themselves, so that they can do the best for the pets who need our help.More about the role
- Since 2016, we've been making a positive impact on our community, helping pets in Newport and surrounding areas. Our foster-based care and Home Direct Scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.- As the Receptionist and Administration Assistant, you will be the backbone of the Centre providing important administration support to ensure all key processes are delivered in a professional and efficient way and ensure our visitors have a positive, memorable experience. Often, you will be the first person our fantastic clients see, so making a great first impression is really important.- Your working day will be from 08:30 until 17:00 on a rota including weekends and bank holidays.-
About you
- You will be a good communicator and have experience of working for a client facing a role in a fast-paced and changing environment. You should really enjoy working with and supporting people, with the ability to put people at ease and have pride in ensuring you offer great client and colleague experience.- You will have a client focused, inclusive approach, have a positive mindset and be competent at reading and adapting to people or the situation. In addition, you will be able to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. You will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.- You will have a problem-solving mindset, be organised, and have an eye for detail as the handling of cash and maintenance of office systems forms a key part of this role. You will enjoy seeing tasks through to conclusion and be keen to get involved with new tasks as and when possible. Working in a diverse environment which requires you to be well organised but also able to re-prioritise or ‘spin many plates’ is motivating to you.**Knowledge, skills, and experience**
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.

**It would be great (but not essential) if you also had**:

- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.

**How to apply**
- We reserve the right to close this vacancy early should we receive an overwhelming response.Blue Cross benefits
- Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.- In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.- Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees

About Blue Cross
- Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
- Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
- We love the ways that pets c

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