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Operational Technology Security, Operations Lead

3 months ago

Montrose, United Kingdom GSK Full time

**Site Name**: Home Worker - GBR, GSK Asia House, GSK House, Home Worker - USA, UK - Angus - Montrose, UK - County Durham - Barnard Castle, UK - Hertfordshire - Ware, UK - North Ayrshire - Irvine, USA - North Carolina - Zebulon, USA - Pennsylvania - Philadelphia

**Posted Date**: Apr 30 2024

**Operational Technology Security, Operations Lead**:
We make and supply medicines and vaccines all around the globe and our teams own every production stage, from creating quality products at our manufacturing sites to designing effective supply forecasting and regulatory inspections; all powered by digital, data and analytics. We operate at impressive scale, producing over 2.3 billion packs of medicines and doses of vaccines in 2023.

We continue to modernise, so we can launch even more new products at speed whilst continuing to deliver across our entire portfolio through our relentless focus on quality, safety, and service. The way we work will change. For some, the shift in technology and products will be revolutionary. Our R&D pipeline demands a new kind of supply chain, and we need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions, and artificial intelligence to deliver for patients.

**Job Purpose**

The **Global Supply Chain (GSC) Operational Technology (OT) Security Operations Lead** is part of the GSC Engineering OT Resilience, Connectivity & Data Delivery Leadership Team.

This person will lead the team that **support & manage** technologies or processes that protect the OT environments at GSC sites from being impacted by Cyber Security threats - providing the secure connectivity needed for GSC to deliver our digital ambition.

The lead role will be accountable for the performance of their team, ensuring operational activities are delivered and lifecycle managed to meet & exceed business requirements.

The lead role will be required to report performance to senior leaders and engage stakeholders across Engineering, Tech, Cyber Security Office (CSO), Finance and Business Unit Operations.

As part of this they will be expected to understand the broader strategic business context of OT Security, balancing risk and other business factors such as cost & downtime, to make informed decisions to protect the business.

**Key Responsibilities include, but are not limited to**:

- Engage with customers across multiple time zones and regions, ensuring the team not only delivers incidents & requests against agreed service levels (eg Firewall Policy design) but also drive to continually improve these service levels via AARs / RCAs, Performance Management and Service Reporting.
- Evaluate & Manage OT Security Risks or Exceptions for GSC, including generation of Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs)
- Lead Management Monitoring of processes owned & delivered by own team.
- Lead Independent Business Monitoring of OT Security controls at GSC sites.
- Establish & maintain OT Cyber Security capability of all staff that interact with OT equipment at circa 30 GSC sites globally, including Workforce planning.
- Develop in depth knowledge of the GSK technology, systems and processes deployed to protect our manufacturing automation systems from OT cyber security threats.
- Ensure that any OT Cyber Alerts released by the central team, or events / incidents that are detected, are responded to & resolved with the appropriate sense of urgency to ensure that OT cyber security risks are minimized, including Response to & Recovery from real incidents.
- Act as a Subject Matter Expert for technology & processes related to OT Cyber Security, to ensure that good security practices are embedded across GSC sites - providing oversight & making recommendations for improvements.

**_ Why you?_**:
**Basic Qualifications**:
We are looking for professionals with these required skills to achieve our goals:

- Degree Qualification (BSc/BEng/MSc or equivalent)
- Specialist training in OT Cyber Security (e.g. NIST or IEC62433)
- In depth expert knowledge of diverse range of manufacturing OT / automation systems.
- Considerable experience working within Automation or Operations at Manufacturing sites in a regulated industry (exposed to GxP & EHS requirements)
- Global experience obtained either by working at multiple manufacturing sites in different regions or as part of a central organisation delivering / operating globally.
- Significant experience in leading & managing operations teams of 5+ people.

**Preferred Qualifications**:

- If you have the following characteristics, it would be a plus:_
- Chartered Engineer Status (CEng) or equivalent and specialised in either areas Automation / Mechanical / Electrical, or equivalent IT advanced level qualification.
- Working knowledge and understanding of current Good Manufacturing Practices including Good Documentation Practices.
- Experience with