Customer Service Advisor

1 month ago


Greater Manchester, United Kingdom Greater Manchester Police Full time

The Greater Manchester HR Shared Service (GMSS) is a partnership between Trafford Council and Greater Manchester Police. Our aim is to provide a first class transactional HR and payroll service for around 20,000 employees and customers across both organisations.

If you are interested in an entry level role in Human Resources and you have excellent communication skills, then this might be the opportunity you are looking for. You will need to be a self-motivated individual who is able to work in a fast paced, customerfocused environment.

You will provide HR, payroll and pension advice and guidance to customers from a number of organisations that delivers resolution at first point of contact effectively over the phone and in writing. You will be responsible for the day to day management ofinbound enquiries and instructions from managers and individuals ensuring that customer expectations of performance and value are met.

As well as being customer focused, you will have the ability to organise and prioritise your work in order to meet tight deadlines. You will be able to maintain accuracy and have excellent attention to detail, whilst handling high volumes of work. ExcellentIT literacy is essential. A working knowledge of modern computer systems, preferably within a HR or payroll environment, is desirable.

About the benefits:
Greater Manchester Shared Service needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy noticefor staff, contractors, volunteers, trainees, those on work experience and job applicants.



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