Housing Management Officer
4 weeks ago
£22,400.40 per annum
37.5 hours per week, varying rota pattern over 7 days per week between 8am and 6pm
Permanent
**About the role**
To provide a customer focused housing service provision and deliver a day-to-day housing management service across supported accommodation. This includes working in partnership with both internal and external teams to be accountable for monitoring and managing the service.
Key Responsibilities:
Daily monitoring of lease and service level agreements with partner agencies
Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishments of properties
Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service
Adhering and assisting in the management of the schemes allocations procedure
Monitoring and meeting relevant health and safety standards in properties
Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective
Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery
Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections
Monitoring and reducing issues of anti-social behaviour within services
Clearly communicating tenant responsibilities and tenancy compliance
Working with colleagues to maintain good links with the local neighbourhood.
Effectively interpreting financial information relating to rents, charges and contracts
**About You**
A working knowledge of legislation in regard to Supporting People
Experience of working with a wide range of vulnerable clients
Experience of keeping accurate and compliant records
Experience of housing management duties
Experience of liaison with agencies/ partner organisations
Reliable and punctual
Ability to maintain confidentiality
Use of initiative
Flexible
Creative
Strong interpersonal skills
Excellent communication skills
High level of professional integrity
Person centred approach
Accurate
Methodical
**Job Types**: Full-time, Permanent
**Salary**: £22,400.40 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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