Housing Management Officer

4 weeks ago


Birmingham, United Kingdom Fairway Full time

£22,400.40 per annum

37.5 hours per week, varying rota pattern over 7 days per week between 8am and 6pm

Permanent

**About the role**

To provide a customer focused housing service provision and deliver a day-to-day housing management service across supported accommodation. This includes working in partnership with both internal and external teams to be accountable for monitoring and managing the service.

Key Responsibilities:
Daily monitoring of lease and service level agreements with partner agencies

Ensuring occupancy, rent collection and arrears targets are met through the lettings and refurbishments of properties

Providing practical housing assistance and information to customers when entering the service and throughout their involvement with the service

Adhering and assisting in the management of the schemes allocations procedure

Monitoring and meeting relevant health and safety standards in properties

Monitoring both the delivery of reactive repairs and planned maintenance across the properties, ensuring it is of a high standard and is cost effective

Promote and encourage a high level of customer involvement, consultation and communication relating to housing management policy formulation and service delivery

Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections

Monitoring and reducing issues of anti-social behaviour within services

Clearly communicating tenant responsibilities and tenancy compliance

Working with colleagues to maintain good links with the local neighbourhood.

Effectively interpreting financial information relating to rents, charges and contracts

**About You**

A working knowledge of legislation in regard to Supporting People

Experience of working with a wide range of vulnerable clients

Experience of keeping accurate and compliant records

Experience of housing management duties

Experience of liaison with agencies/ partner organisations

Reliable and punctual

Ability to maintain confidentiality

Use of initiative

Flexible

Creative

Strong interpersonal skills

Excellent communication skills

High level of professional integrity

Person centred approach

Accurate

Methodical

**Job Types**: Full-time, Permanent

**Salary**: £22,400.40 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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