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Domestic Abuse Helpline Advisor

3 months ago

Woking, United Kingdom Yoursanctuary Full time

**Your Sanctuary**

**Domestic Abuse Helpline Advisor**
- £25,750 per annum_
- 36 hours per week Monday to Friday plus occasional on-call responsibilities on a rota basis for which an additional shift allowance is paid._

Your Sanctuary is a Surrey based charity which provides specialist support to women, men and children affected by domestic abuse. We are very proud of our helpline and online chat service through which we offer both practical and emotional support and are now looking for a Helpline Advisor to champion the delivery and development of this service.

This is a demanding and interesting role where you will be covering a daily helpline shift as well as training and supporting a team of volunteers, reviewing and updating policies, and looking for ways of enhancing the service we provide. This is a fantastic opportunity to use your initiative and develop your skills and experience whilst making a real difference to our service users. You will need to have:

- Experience of working for a charity and supporting individuals affected by trauma, preferably via a helpline.
- The ability to build relationships and communicate effectively (in person, over the phone and in writing)
- Strong IT and organisational skills
- Experience of providing training and support to volunteers
- Knowledge of issues relating to domestic abuse would be advantageous.
- A full UK driving licence and car that can be used for business purposes.

In return we can offer a stimulating, supportive working environment and opportunities for training and development. We also provide 25 days annual leave plus bank holidays, a contributory pension scheme and an employee assistance programme.

The post is for 36 hours per week Monday to Friday. Successful applicants must live within maximum 45 minutes driving distance from our offices in Woking so that occasional emergency on call rota responsibilities can be fulfilled in the rare event of a call-out for urgent support purposes.

*Due to the nature of the role, this post is open to female applicants only and is exempt under Schedule 9 Part 1 of the Equality Act 2010.

NO AGENCIES PLEASE.

Pay: £25,750.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 14/06/2024