Conference and Events Coordinator
5 months ago
Job Introduction Sodexo Live have a fantastic opportunity for a
**Conference and Events Coordinator** to join our team at the DW Stadium in
**Wigan.**
As a Conference and Events Coordinator, you will be responsible for providing our clients with a motivating and exemplary experience. You will act as the primary point of contact for clients onsite at DW Stadium, via telephone or face-to-face, and ensure that all client enquiries are handled in a timely and proficient manner. You will manage C&E enquiries to company standards, identify customer needs and provide solutions to match them by delivering a high performing administration and co-ordination service to both our clients and our sales staff.
We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live We’re so much more. Be part of something greater.
**Main Responsibilities**
**What you'll do**:
- Ensure all enquiries and quotes are responded to and produced to the agreed high standard in a professional and efficient manner with all responses sent out on the same day and followed up.
- Record comprehensively all customer interactions, events, and feedback to provide accurate research about our business, updating Priava
- Build and enhance long term client relationships to enhance the retention of current clients and customers, gain referrals for new business and attract new customers.
- Be knowledgeable about other PV&E sites to cross sell and efficiently communicate with peers in the company and maximize company opportunities.
- Maintain excellent and professional relationships with all internal and external clients.
- Ensure all required reports are submitted in a timely and accurate manner.
- Ensure that all the Company’s and client’s property, equipment and monies under your control are always safe and secure.
- For a full list of responsibilities please view the attached job description_
**What you bring**
***You will have a strong administration background and a passion for customer service. Reactive sales experience would be an advantage. To be successful you would need a genuine interest in events; you will need excellent time management and organisational skills in order to prioritise various job demands and multi-tasking requirements.You will also have:
- An excellent telephone manner
- Good negotiation skills
- Excellent communication verbal & written skills
- Excellent business relationship building skills and understanding of customer needs.
- The ability to work under pressure and deliver measurable sales targets.
***
**What we offer**
£24,000pa + excellent benefits
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