Customer Operations Administrator

6 months ago


Crawley, United Kingdom Travelopia Full time

**Are you ready to embark on a career where every day brings new challenges and opportunities? We're on the lookout for a dynamic and dedicated individual to join our team as a Customer Operations Administrator. As a key player in our operations function, you'll be responsible for ensuring that our customers' holiday experiences are nothing short of exceptional.**

Sovereign Luxury Travel and Citalia Holidays are the UK brands that make up part of the Tailormade division of the Travelopia group, which is one of the world’s leading specialist travel groups. Travelopia provides customers with a diverse range of unique travel experiences, including adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel. KKR private-equity owned, Travelopia is headquartered in the UK with offices and marine bases all over the world.

When it comes to tailor-made travel, the Tailormade collection of brands delve deep into destinations and select the best hotels, to give travellers a once-in-a-lifetime experience. Whether it’s Citalia’s expertise in creating authentic Italian holidays, Sovereign Luxury Travel’s opulent beach escapes or American Holidays knowledge of all things North America, our brands offer both new and returning guests, luxury escapes that impress even the most experienced of travellers

**What You Will Be Doing**:

- Using a variety of systems to book all elements required on a customer’s holiday - i.e. Train travel, excursions and tours
- Quality check all bookings within 72 hours to ensure all elements are correct
- Action sending of reports, SMS messaging and reconfirming elements of individual bookings
- To manage any Holiday Payment incoming calls from customers to take payments
- To assist with reconfirming elements of customers’ holidays during peak travel months
- To assist with any overflow calls and triage these into the correct areas where required
- Explore ways of improving processes to benefit the customer and business
- Action all customer and departmental enquiries professionally and any associated costs authorised as per guidelines, within the given time frames ensuring all actions are recorded within the booking accurately
- To assist with Customer Survey responses and general admin to assist in response to post holiday complaints

**What we are looking for**:

- Proven experience in a similar role or equivalent from the travel industry
- Excellent attention to detail along the ability to prioritise workloads against tight time frames
- Strong communication skills, both verbal and written, with a friendly and professional manner and ability to build great relationships
- The highest level of tenacity, curiosity, and a strong work ethic with an aim to self-develop skillsets
- Proficient in Microsoft Office suite
- A positive culture champion, who is energetic and supportve of continuous improvement

**Join us and in return you will be rewarded with**:

- Competitive salary
- 33 days annual leave that increases with length of service (including bank holidays)
- An enhanced employer contribution pension scheme
- Exciting travel opportunities
- Hybrid working (3 days in the office)

**Our commitment to equity, diversity & inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

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