Casual Hospitality

**JOB DETAILS**:
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**Job reference**

REQ00640

**Date posted**

08/08/2023

**Application closing date**

13/08/2023

**Location**

Hayes

**Salary**

£10.50 per hour

**Package**

**Contractual hours**

0

**Basis**

Casual

**Job category/type**

Hospitality

**Job description**
- KEY INFORMATION

**Role Title**
- Casual Hospitality Assistant**Reports to**
- Guest Experience Manager**Responsible for**
- As a member of the hospitality team, maximize profitability and ensure the highest standards of customer service. Uphold the conditions of the Theatre Licenses and ensure all operational systems required to run the hospitality department are executed in an effective manner.**Hours**
- Hours are offered on a casual basis and will include evening, weekend and Bank Holiday working.**Contract**
- Zero Hours**Annual Leave**

**Salary**
- £10.50Per Hour**Location**
- Beck TheatreABOUT TRAFALGAR ENTERTAINMENT (TE)
- We’re a leading theatre and live-entertainment group with a national and international footprint.
- Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and live-event spaces, and through distribution of live-streaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Helen O’Grady Drama Academy, Trafalgar Tickets, London Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.
- ABOUT TRAFALGAR THEATRES

**Trafalgar Theatres** is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
- We are passionate about entertainment, audiences, and the live experience and we value
**Creativity, Collaboration, Excellence **and
**Respect.**

**PERSON SPECIFICATION**
- In order to be considered for this post you will need to evidence and demonstrate:
**Essential**
- A passion for providing excellent customer service
- Lively, articulate and engaging spoken communication and an excellent manner when dealing with the public, visitors, and colleagues within The Beck Theatre.
- Experience of accurate cash handling, banking and implementing cash handling procedures
- Ability to respond flexibly to changing business needs and demands and to work calmly and effectively under pressure
- A proven track record demonstrating reliability and good timekeeping
- A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers
- Ability and willingness to work not only during the weekday daytimes, but also, as required within the Hospitality Team rota, in the evenings, at weekends, Bank Holidays and Christmas Holidays.
- A presentable, professional and approachable manner which sets an example for others to follow.

**Other Responsibilities**
- Ability to undertake bar duties
- Prepared to conform to dress code

**Desirable**
- Enthusiasm for the performing arts and entertainment
- Previous experience in a busy customer service environment in hospitality

KEY RESPONSIBILITIES

**Operations**
- Serve all alcohol, beverage and food products in line with set policies and procedures, across all service points.
- Operation of all till points and knowledge of all required functions pertaining to the till/sales systems.
- A flexible attitude towards the operation of all points of sale and the ability to move between stations when on duty. You will be required to work across Bar, Restaurant, Kiosk and Merchandise areas.
- Welcoming all customers and visitors into the building at all times. This includes general guidance, way-finding for customers and answering queries.
- Active upselling as part of every appropriate transaction.
- Adherence to all cash-handling procedures
- Contribution to the achievement of Customer Service HGEM targets
- Adherence to all Beck Theatre procedures and policies
- Adherence to emergency and evacuation procedures including all relevant training, drills and briefings.
- Ensure compliance with all food hygiene and liquor license legislation.
- Adherence to all Group and Theatre Health & Safety at Work procedures, to minimise the risk of injury and accidents, personal and to others;
- To conduct oneself in an appropriate manner and to be aware that you are a representative of the
- Beck Theatre at all times.
- Other related duties as may from time to time be reasonably required by the Hospitality Management team and Duty Manager.
- Assist in maintaining the highest standards of service and customer care within the whole theatre.
- Establish a visible and accessible staff profile throughout the theatre in ord