Box Office Casual

**JOB DETAILS**:***

**Job reference**

REQ00914

**Date posted**

24/04/2024

**Application closing date**

24/05/2024

**Location**

Hayes

**Salary**

£12.00 per hour

**Package**

**Contractual hours**

0

**Basis**

Casual

**Job category/type**

Box Office

**Job description**

**ABOUT THE BECK**
- The Beck is a 600-seat commercial Theatre in Hayes that presents upwards of 250 performances each year, to well over 100,000 audience members. We are proud to be West London’s most vibrant Theatre and deliver a stunningly diverse programme that celebrates all the communities of Hayes and beyond. We believe that Theatre is for everyone and work intentionally to ensure our Theatre is inclusive and welcoming to creatives, audiences and employees alike.
- For the recruitment of this role, we are committed to ensuring that there is:

- A person from the Global Majority on the interview panel
- A chance to meet some of the team at interview stage to give insight into the organisational culture, as well as a chance to ask questions outside the interview

**ABOUT TRAFALGAR THEATRES**
- Trafalgar Theatres is the venue-operating division of TE. We currently operate 16 venues, including 14 in the UK regions, the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
- We are passionate about entertainment, audiences, and live experience and we value Creativity, Collaboration, Excellence, and Respect.

**REPORTING**:

- You will report directly to the Customer Experience Manager.

**KEY ACCOUNTABILITIES**
- Sell tickets for productions, Creative Learning activities and Hospitality packages both as part of the Theatre’s counter service, as required.
- Sell shows and services to customers proactively, in accordance with the Beck Theatre’s sales policies.
- Maximise ticket sales revenue from every interaction with each customer, ensuring the Ticket Sales team up-sell shows and services whilst also ensuring ticket yield remains high.
- Undertake all duties in a way which contributes to the Beck Theatre’s objective of providing excellent customer service.
- Undertake training and development relevant to the successful execution of the job role.

**Other Responsibilities**
- Any other reasonable task as requested by Management, which enables the theatre to carry out its business.
- Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed.
- Undertake training and development relevant to the successful execution of the job role.
- Attend and, if required, note take meetings as required.

**PERSON SPECIFICATION**
- In order to be considered for this post you will need to evidence and demonstrate:
**Experience**
- Knowledge on how to process payments
- Customer service experience

**Skills**
- Literacy and computer literacy appropriate to the requirements of the post.
- An excellent telephone manner.
- Excellent attention to detail.
- An ability to be flexible to business needs and work calmly and effectively under pressure.

**Knowledge**
- Demonstrable enthusiasm for live theatre and entertainment, and for the provision of excellent service

**Attitude**
- A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers.
- A presentable, professional and approachable manner which sets an example for others to follow.
- Willing to work flexible hours including evenings, weekends and Bank Holidays.
- If successful you will be invited to a face-to-face interview.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.