Casual Hospitality

**JOB DETAILS**:
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**Job reference**

REQ00766

**Date posted**

13/11/2023

**Application closing date**

19/11/2023

**Location**

Hayes

**Salary**

£10.50

**Package**

**Contractual hours**

0

**Basis**

Casual

**Job category/type**

Hospitality

**Job description**

ABOUT TRAFALGAR ENTERTAINMENT (TE)
- We’re a leading theatre and live-entertainment group with a national and international footprint.
- Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and live-event spaces, and through distribution of live-streaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Helen O’Grady Drama Academy, Trafalgar Tickets, London Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.
- ABOUT TRAFALGAR THEATRES

**Trafalgar Theatres** is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
- We are passionate about entertainment, audiences, and the live experience and we value
**Creativity, Collaboration, Excellence **and
**Respect.**

**PERSON SPECIFICATION**
- In order to be considered for this post you will need to evidence and demonstrate:
**Essential**
- A passion for providing excellent customer service
- Lively, articulate and engaging spoken communication and an excellent manner when dealing with the public, visitors, and colleagues within The Beck Theatre.
- Experience of accurate cash handling, banking and implementing cash handling procedures
- Ability to respond flexibly to changing business needs and demands and to work calmly and effectively under pressure
- A proven track record demonstrating reliability and good timekeeping
- A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers
- Ability and willingness to work not only during the weekday daytimes, but also, as required within the Hospitality Team rota, in the evenings, at weekends, Bank Holidays and Christmas Holidays.
- A presentable, professional and approachable manner which sets an example for others to follow.

**Other Responsibilities**
- Ability to undertake bar duties
- Prepared to conform to dress code

**Desirable**
- Enthusiasm for the performing arts and entertainment
- Previous experience in a busy customer service environment in hospitality

KEY RESPONSIBILITIES

**Operations**
- Serve all alcohol, beverage and food products in line with set policies and procedures, across all service points.
- Operation of all till points and knowledge of all required functions pertaining to the till/sales systems.
- A flexible attitude towards the operation of all points of sale and the ability to move between stations when on duty. You will be required to work across Bar, Restaurant, Kiosk and Merchandise areas.
- Welcoming all customers and visitors into the building at all times. This includes general guidance, way-finding for customers and answering queries.
- Active upselling as part of every appropriate transaction.
- Contribution to the achievement of Customer Service HGEM targets
- Ensure compliance with all food hygiene and liquor license legislation.
- Assist in maintaining the highest standards of service and customer care within the whole theatre.
- Collect, clean and store appropriately all crockery, cutlery, glassware and other such catering equipment.
- Uphold expected standards of cleanliness within all venue areas in accordance with company policies and procedures.
- Undertake training and development relevant to the successful execution of the job role.
- Other related duties as may from time to time be reasonably required by the Hospitality Management team and Duty Manager.

**Other Responsibilities**
- Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed.
- Attend meetings as required.
- This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.
- Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.