Application Support

4 weeks ago


Belfast, United Kingdom Abacus Professional Recruitment Full time

This Global Law firm is looking for an Application Support Analyst to join their expansive team. This is a fantastic opportunity to take your career to the next level working with some of the leading tech.

**What you’ll do**
- Document Management: iManage Work DMS 9×10.3 support, maintenance and administration of the iManage DMS service
- Support, maintenance and administration of client-side iManage, along with MS Office add-in and mobile client for iOS and iPadOS.
- Search technologies: iManage RAVN 10 Support of the RBRO toolset used for the migration of data (import/export/migration)
- Support for cloud/SaaS hosted instances of iManage
- Scanning and conversion technologies: Kofax Capture 11, VRS 5.1, 3Heights DocumentConverter 6.5;
- SQL Server database and query 2016, 2012
- Windows Server 2019, 2016, 2012 infrastructure
- Monitoring Tools: PRTGElasticAternity;
- End-to-end ownership of incidents, ensuring accurate and timely updates are maintained
- Keeping within operational targets; i.e. ‘problem record’ targets; ‘age of incident’ targets; and ‘backup assurance’.

**What you need**
- **Essential**
- Proven IT experience in a 3rd-line Application Support role supporting the technologies listed.
- Proven knowledge of T-SQL with a background of scripting updates and queries
- Experience troubleshooting and configuring Windows Server 2019, 2016, 2012
- Knowledge and experience supporting Microsoft Windows Server and networking technologies.
- Knowledge and experience of ITIL and Change management processes
- Excellent communication and presentation skills, both orally and written.
- An enthusiasm and passion for technology. The ability to promote technology within the firm, using business friendly language, seeking opportunities with tangible business benefits.
- **Desirable**
- Experience of configuring and supporting an enterprise document management system.
- Experience of iManage technologies
- Experience in iManage Work 9.x/10.x plus significant experience of previous versions/products.
- Experience in Kofax Capture Version 11/9.
- Experience of MS Azure or cloud hosted services.
- Experience of creating and running SQL scripts and updates.
- Experience troubleshooting and configuring Windows Server 2019, 2016, 2012
- Experience of scripting in PowerShell or Python
- Experience working with REST API, Postman
- Experience troubleshooting Microsoft Office 2016 and DMS Integration (VSTO).
- Knowledge of Windows Server Failover Cluster, DFS/DFS-R, AD, Group Policy, IIS.
- Understanding of SAN storage, replication and backup
- Experience of working in a global environment across international locations with an appreciation of multiple cultures.

**What you get**
- Competitive base salary
- Flexible hybrid working approach
- Perks Card
- Mental health & health and wellbeing resources
- Family and social events, including charity and social committees

This is a 2 year contract initially but has the potential to be extended

Next Steps:
The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland. If you are experienced and/or professionally qualified we can support your job search.

**casey Thompson**:
**000



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