Application Support: £50,000 + bonus/benefits
2 weeks ago
Job Title: application Support - Financial Services
Location: Belfast
Experience Required: 3+ Years
Key Responsibilities
- Customer Support: Provide first and second-level support for our financial services clients, ensuring timely resolution of issues and high customer satisfaction.
- Customer Onboarding: Assist with the onboarding process for new clients, ensuring a smooth transition and understanding of our services.
- Process Management: Understand and adapt to evolving support processes, reacting swiftly to changes and ensuring best practices are followed.
- Technical Troubleshooting: Utilize strong Unix/Linux skills to diagnose and resolve technical issues.
- Automation: Use common scripting languages to automate routine tasks and integrate with existing frameworks.
- Financial Services Expertise: Leverage your knowledge of market data and order entry to support our clients effectively.
- Communication: Maintain clear and effective communication with clients and internal teams.
Desired Skills and Experience
- Passion for Technology: Eager to learn and implement new technologies to improve support processes.
- Support Experience: Proven experience in providing first and second-level support in a customer-facing role.
- Unix/Linux: Proficiency in Unix/Linux environments.
- Scripting Knowledge: Familiarity with scripting languages such as Python, Bash, or Perl to automate tasks.
- Communication Skills: Excellent verbal and written communication skills to articulate technical concepts clearly.
Advantageous Skills and Experience
- Networking: Understanding of networking principles and troubleshooting.
- Deployment Management: Experience with deployment processes and tools.
- Foreign Exchange Markets: Knowledge of FX markets and trading practices.
- Messaging Protocols: Familiarity with messaging protocols, especially FIX (Financial Information eXchange).
- Technical Writing: Ability to document processes, create user guides, and write technical content.
If you are interested in the role, please apply directly or email jhayne@hunterbond.com
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