Senior Service Desk Technician
2 weeks ago
**Job Title**: Senior Service Desk Technician
**Salary**: £40,000 per annum
**Location**: Office is based in Watford
**The Job**:
Are you a technical IT support engineer with experience in a customer-facing role?
Would you say you are a people person with a customer-first mindset?
Our client is an established IT solutions provider delivering hardware, software, networking, cloud and support services through best-in-class vendor partners and accreditations. They’ve built an impressive client portfolio during the past 20 years and theirteam continues to grow; leading to the need for a new Senior Service Desk Technician to join the team.
**The Senior Service Desk Technician will take responsibility for**:
- Providing world-class daily onsite and remote support for clients
- Designing, building and installing systems
- Resolving technical issues promptly and aim to fix the problems on the first touch
- Installing and configuring mobile software/apps, network devices and servers
- Upskilling in latest certifications
- Bring a positive and fun spirit every day
**As Senior Service Desk Technician, you'll have**:
- 4+ years of experience with technical support
- Previously worked in a Service Desk position
- Good understanding of MS products, windows 10 & 11 operating systems, cloud systems, and network technologies
- Experience in high-pressure situations
- Ability to multi-task and manage multiple projects
- Technical qualifications
- Strong interpersonal and communication skills
- Problem-solving skills
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