IT Service Desk Manager

2 weeks ago


Watford, United Kingdom LinkPoint Resources Limited Full time

The role holder will also provide technical insight for the maintenance of end point IT services and resolution of incidents and manage business relations within the organisation to enable delivery of high-quality IT services. This is a 'hands-on’ role.

**£45 ,000 - £50,000 + Hybrid (5 days in the office out of 10) +Great Benefits**

**IT Service Desk Manager’s Core Duties**
- To manage the Service Desk Team that provides 1st and 2nd line technical support
- Manage, maintain and support all end user business critical systems, services and devices
- Ensure that all end user systems / devices are managed and used in compliance with regulations and contractual obligations
- Manage business relations to enable delivery of high-quality IT services
- IT Security Management as it applies to IT end users
- Ensure Service Desk performance targets against agreed SLA's are achieved
- Provide Service Desk performance statistics and reporting
- Ensure all IT incidents and service requests are recorded and assigned appropriately
- Be the escalation point for incidents and service requests
- Ensure implementation of IT best practices policies and processes throughout the business
- Carry out appraisals and performance reviews, mentoring and supporting of team members
- Provide technical leadership for end user devices and services
- Assist with major business projects as and when required
- Use management information to identify continuous improvements to IT services
- Manage suppliers and contractors
- Ensure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets are kept
- Build long term strategic relationships to facilitate and deliver desired business outcome
- Budgeting

**IT Service Desk Manager’s Key Skills**
- At least 1 year’s experience as an IT Service Desk Manager
- At least 5 years working on an IT Service Desk providing 1st - 3rd line support
- Technical IT expertise including ITIL certification
- Broad knowledge of systems and apps
- Contracts specific knowledge
- Strong communication skills
- Full UK Driving License is essential - occasional travel to other UK sites
- Ability to develop and maintain strong relationships with IT users, clients and suppliers
- Leadership
- High standard of oral and written English
- Excellent customer service skills
- Organised and ability to juggle competing priorities

**_Are you enthusiastic about the IT Service Desk Manager job? Send us your CV in word format today_


  • Ibm I Service Desk

    4 weeks ago


    Watford, United Kingdom Proactive IT Full time

    10294CA2 £35k per year IBM i Service Desk £35,000 Watford - Hybrid working Mon-Fri normal office hours Intended start date early April IBM i / Power Service Desk Technical Consultant **Required skills & experience**: Demonstrable high-level technical capability on Power i. Demonstrable experience of working in a complex enterprise-level Power i...


  • Watford, United Kingdom Sheridan Ward Recruitment Full time

    Watford Administration £28k per year Full time / Permanent Job description Service Desk Administrator £28,000 Watford We are excited to be recruiting for a brilliant and well established company based in Watford, who are looking for a new Service Desk Administrator to join their team! We are looking for someone who has administration experience, who is...

  • Service Desk Analyst

    3 weeks ago


    Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are excited to be working closely with a lovely company based in Watford, they are looking forward to bringing on board a new Help Desk Administrator! Help Desk Administrator Duties: Scheduling engineers on a CRM system Help Desk Administrator Benefits: Onsite parking Annual leave which increases with service Click here to register with us or...


  • Watford, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Service Desk Administrator**: **Watford**: **£25k - 28k per year**: **Featured** **More details** **Shortlist +** **Customer Service Administrator**: **Southall**: **£25k - 26k per year**: **Featured** **More details** **Shortlist +** **Customer Service Administrator**: **Southall**: **£25k per year**: **Featured** **More...


  • Watford, United Kingdom code convergence Full time

    Job Description: - **Retails Domain experience is a must.**: - Has a sound understanding of Retail Breakfix - can understand the Retail estate and guide the tech teams during escalations. - Service Management mindset - need to liaise with Store Managers, Technical teams, Customer IT teams - Can manage the Deskside at the HO and Distribution Centers. - Team...


  • Watford, United Kingdom Sheridan Ward Recruitment Full time

    Watford Administration £25k - 28k per year Full time / Permanent Job description Help Desk Administrator £25,000 - £28,000 Sheridan ward is delighted to be recruiting for one of our fabulous clients based in Watford, they are on the lookout for a new Help Desk Administrator to join their growing and supportive team! They are looking for someone who has...

  • Ibm I

    4 weeks ago


    Watford, United Kingdom Proactive IT Full time

    10294CA2 £35k per year IBM i Service Desk / AS400 Sys Admin £35,000 Watford - Hybrid working Mon-Fri normal office hours AS400 / IBM i / Power Service Desk Technical Consultant **Required skills & experience**: Demonstrable high-level technical capability on Power i. Demonstrable experience of working in a complex enterprise-level Power i...


  • Watford, United Kingdom N Consulting Ltd Full time

    Role: Lead - Retail Breakfix + Desk Side + Service ManagementCustomer: WickesLocation: Watford - Wickes Building Supply Vision House, Colonial Way Watford WD24 4JLDuration: PermanentIs it Onsite/Remote/Hybrid: OnsiteRetails Domain experience is a must. Job Description:We are looking to onboard a person for Wickes who has the below skills:Retails Domain...

  • Care Workers

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Supply Desk Full time

    Watford (Hertfordshire) Position Overview: We are currently seeking compassionate and dedicated Care Workers to join our supply desk for healthcare placements. Care Workers on our supply desk have the flexibility to choose assignments that suit their availability and preferences, providing care and support to individuals in various healthcare settings. Key...

  • QTS Science Teacher

    2 weeks ago


    Watford, Hertfordshire, United Kingdom Supply Desk Full time

    Science Teacher (Biology, Chemistry or Physics considered) Full-Time/Part-Time - Rickmansworth (Hertfordshire) Are you looking to work as a Science Teacher based in Rickmansworth? Are you dedicated to ensuring that children receive the best possible learning experience? Within the role of a Science Teacher you will be teaching your specialism and some...

  • Humanities Teacher

    3 weeks ago


    Watford, United Kingdom Supply Desk Full time

    HUMANITIES TEACHER - WATFORD - FULL TIME - ASAP or START after May half termGood Secondary School in Watford is seeking a full time Humanities teacher. Enjoy a competitive benefits package while working for one of the best schools in the borough.At this school there is a supportive leadership team, every success is celebrated and students and staff all given...


  • Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are excited to be working closely with a lovely company based in Watford, they are looking forward to bringing on board a new Help Desk Administrator! Do you have previous admin experience? Are you super organised? Do you have strong communication skills? Are you able to work towards deadlines? Do you have a positive can do attitude? If this sounds like...

  • Early Career Teachers

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Supply Desk Full time

    HUMANITIES TEACHER - WATFORD - FULL TIME - ASAP or START after May half term Good Secondary School in Watford is seeking a full time Humanities teacher. Enjoy a competitive benefits package while working for one of the best schools in the borough. At this school there is a supportive leadership team, every success is celebrated and students and staff all...

  • Humanities Teacher

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Supply Desk Full time

    HUMANITIES TEACHER - WATFORD - FULL TIME - ASAP or START after May half term Good Secondary School in Watford is seeking a full time Humanities teacher. Enjoy a competitive benefits package while working for one of the best schools in the borough. At this school there is a supportive leadership team, every success is celebrated and students and staff all...


  • Watford, United Kingdom Service Care Solutions - Social Work Full time

    Service care Solution are currently recruiting for a Business Support Officer in Watford with Action for Children. This is an exciting opportunity, and the role will include -- Provide a range of administrative and front of house services utilising organisational policies, procedures and digital systems. - Organise and progress the full range of activities...

  • IBM i

    4 weeks ago


    Watford, United Kingdom Proactive Appointments Limited Full time

    IBM i Service Desk / AS400 Sys Admin£35,000 Watford - Hybrid working Mon-Fri normal office hoursAS400 / IBM i / Power Service Desk Technical ConsultantRequired skills & experience: Demonstrable high-level technical capability on Power i.Demonstrable experience of working in a complex enterprise-level Power i environmentIBM i OS, BRMS, Work Management,...


  • Watford, United Kingdom Concept Resourcing Full time

    IT Field Service Engineer Concept are currently recruiting for an experienced IT Field service Engineer based in Luton / surrounding areas to travel between North London and Milton Keynes to repair, service and calibrate customers cash counting equipment The successful Engineer will be working onsite for a leading high street bank on a 6 month...


  • Watford, United Kingdom Lorien Full time

    Do you have experience providing customer service over the phone? My client is a large retailer based in Watford, and they are looking for several experienced Customer Service staff to join their logistics help desk, proving support on queries relating to deliveries, pickups, and couriers to end customers. You'll need to have solid communication skills,...


  • Watford, Hertfordshire, United Kingdom Workingmums Full time

    Facilities Operations ServiceDesk Operator (0.8 FTE) - 9 month FTC Monday to Thursday (Shifts vary from 8:00am - 4:00pm/ 9:00am - 5:00pm/ 9:30am - 5:30pm) The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters. Within Central Services we are...

  • IBM i

    4 weeks ago


    Watford, United Kingdom Proactive Appointments Full time

    IBM i Service Desk / AS400 Sys Admin £35,000  Watford - Hybrid working  Mon-Fri normal office hours AS400 / IBM i / Power Service Desk Technical Consultant Required skills & experience: Demonstrable high-level technical capability on Power i. Demonstrable experience of working in a complex enterprise-level Power i environment IBM i OS, BRMS, Work...