Enhanced Access Receptionist
3 weeks ago
We are looking for an enthusiastic team player to work with the Enhanced Access team providing out of hours appointments based at Albany Surgery in Newton Abbot.
Summary
To provide patients with a polite, helpful and efficient first point of contact. To ensure that enquiries from patients are efficiently and courteously handled to the highest confidential standard. The role requires a level headed receptionist who can maintain a professional manner in all circumstances. You will interact with the Operations Manager, assistant manager, clinical staff, and patients on a daily basis so should have excellent interpersonal skills and be willing to support the whole team. We are a forward thinking service, continually striving to provide the very best service we can to the patients of Torbay and South Devon.
**Responsibilities**:
To be the first point of contact for all those entering the building
Setting up clinics ensuring visiting clinicians are well informed of procedures
Maintaining folders and paperwork for clinicians and staff team
Attending to patient enquiries
Observing the clinics and making contact with patients on site where appointments are delayed
To complete all mandatory training
To maintain weekly spreadsheets
To ensure that the buildings used for the hubs are well maintained, and meet the needs of patients and staff during the times of use
To monitor and complete order form for supplies
Person Specification
*desirable **essential
Excellent organisational skills**
Enthusiastic and highly motivated**
Ability to work as part of a team and on own initiative**
Ability to request assistance when required**
IT literate**
An understanding of primary care*
Knowledge/experience of SystmOne*
Hours
- Saturday 07:30 -18:15 (30-minute unpaid lunch break)
Pay rate
- £12.97 per hour
Interviews will be held on Friday 24th March
**Job Types**: Part-time, Fixed term contract
Part-time hours: 10.25 per week
**Salary**: £12.97 per hour
**Benefits**:
- Company pension
Schedule:
- Every weekend
Ability to commute/relocate:
- Newton Abbot: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 17/03/2023
Reference ID: EA receptionist Albany
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