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Customer Service Supervisor
3 months ago
Job Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our customer service department and ensuring exceptional service delivery to our clients. This is a leadership role that requires strong communication skills, the ability to analyze data, and the capacity to manage a team effectively.
**Responsibilities**:
- Supervise and manage a team of customer service representatives
- Monitor and evaluate customer service interactions to ensure quality standards are met
- Analyze customer feedback and develop strategies for improvement
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Develop and implement training programs to enhance the skills of the customer service team
- Collaborate with other departments to resolve complex customer issues
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date with industry trends and best practices in customer service
**Skills**:
- Strong leadership abilities with experience in supervising a team
- Excellent communication skills, both verbal and written, in Bengali and English
- Ability to analyze data and make informed decisions
- Multilingual skills are highly desirable
- Exceptional problem-solving skills
- Ability to prioritize tasks and meet deadlines
Pay: From £38,700.00 per year
**Benefits**:
- Company pension
- Employee discount
- Financial planning services
- On-site parking
- Profit sharing
- Referral programme
- Store discount
- UK visa sponsorship
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
**Experience**:
- Customer Service: 1 year (preferred)
- Direct sales: 1 year (preferred)
Work Location: In person
Application deadline: 04/06/2024
Reference ID: ONESTOP7220
Expected start date: 01/06/2024