Customer Service Supervisor
22 hours ago
We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.
Job Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our global customers, driving growth, and engaging with our online community.
Key Responsibilities:- Liaise with international warehouses and couriers to ensure seamless customer experience
- Respond to customer inquiries and queries in a timely and professional manner
- Assist with managing customer relationships across different social media platforms
- Conduct ongoing community engagement to gather sales leads
- Support and supervise junior team members with their daily tasks
- Support the manager with key strategic projects
- Outstanding customer service skills and a genuine desire to go above and beyond
- Excellent writing and communication skills with a friendly disposition
- Excellent academic record
- 1-3 years of relevant previous experience in Customer Service
- Competitive salary
- Hybrid and flexible working structure
- Office space in Camden Town, Central London
- Private Health Insurance
- Good holiday allowance
- Pension contribution
- Monthly fitness/wellness/gym allowance
- An exciting calendar of team social gatherings and events
We are committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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