Global Academy Support Liaison

6 months ago

Crawley, United Kingdom L3Harris Technologies Full time

**Job Title**:Global Academy Support Liaison**

**Job Location**:UK - Crawley - West Sussex**

**Important to know**:
**About this opportunity and L3Harris UK**

From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.

**About the role**:
The Customer Experience team of L3Harris Flight Academy is seeking a flexible team player that is passionate and committed to providing excellent service to our cadet pilots while supporting our team in the role of the **Global Academy Support Liaison** position.

**A few of our employee benefits are**:

- 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
- Private medical insurance with optional family cover
- Pension scheme of up to 7% employer contribution
- Life Assurance 4x salary (flexible up to 10x)
- Group income protection
- Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
- Employee assistance program providing mental health and wellbeing support

**What You’ll Be Doing**

**The Global Academy Support Liaison** **contributes to the global academy team in the following ways**:

- Reflects our company values by delivering exceptional customer service to support the team’s global mission, vision, and daily operations. Engaging with stakeholders following in our, “Own It / Move Fast / Speak Candidly” model.
- Cares for our customers, providing outstanding service and ensuring customer satisfaction by ensuring communication is consistent, and timely.
- Facilitates connections between the teams in multiple departments, managing multiple time zones.
- Processes basic accounting statements and accounts receivables reports, as well as posting tuition payments and refunds for housing (with approval).
- Liaison in the U.K. for resolving housing issues, as directed by the Housing and Logistics Manager in the U.S. This may include facilitating repairs and logistics needs with the management of the external housing facilities, as well as communicating by phone with management.
- Assists with move ins for our international cadets, securing their air and ground transportation in the U.K., and meeting them at their accommodations to provide them with keys and check them into their rooms. This typically happens 1-2 times per quarter.
- Supports Welcome Day activities monthly by confirming catering and room set up details for the event. Assists wherever needed, both prior to and on the day of the event.
- Manages the uniform orders and deliveries to cadets for Welcome Day monthly, ensuring goods receipts are processed properly with the accounting team for timely payment.
- Processes Council Tax receipts and Enrollment Certificates for cadets new to the academy and housing.

**The Expertise and experience needed to be successful in this role**:

- The ability to provide outstanding customer service in all situations and communications with stakeholders, seeking solutions as an organized and efficient, proactive problem-solver.
- A self-starter, with the ability to work independently and proficiently using the Microsoft Office suite and Teams.
- Be solutions-driven, always seeking ways to turn a negative into a positive.
- Able to handle and respond to communication on multiple platforms in a timely manner.
- Proactive with thinking through solutions to situations before they become problems.
- Ability to be flexible, as the role evolves based on department and academy needs.
- Takes ownership of handling issues as they arise and feels empowered to problem-solve them by seeking feedback from the appropriate parties as needed.
- Must be able to perform a variety of job functions as a key connection and liaison between multiple teams in the U.K. and the U.S.
- Basic knowledge and understanding of accounting and accounts receivables.

As an equal opportunities employer, L3Harris is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

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