Control Centre Supervisor

3 weeks ago

London, United Kingdom Kier Group Full time

We’re looking for a Control Centre Supervisor to join our team based in East London. Within this role, you can enjoy a competitive annual holiday entitlement with opportunities to buy/sell leave, 24/7 virtual GP service for you and your family plus even more.

**Location**: Blackwall Tunnel, East London

**Contract**: Full time

**Responsibilities**

As Control Centre Supervisor, you’ll be working within the control centre team, supporting them with the incident response service via a 24-hour service control centre providing support to our London contracts including HMPF (Highways Maintenance Project Framework) and TaPS (Tunnels and Pump Stations) for our Client TfL

Your day to day will include:

- Running of the London control centre rota, managing performance of team members with line management duties
- Interpreting geographical information using GIS tools, liaising with deployed resources to ensure additional support is correctly identified and provided
- Manning a 24/7 365 days a year Control Centre on a shift based rota (days and nights) acting as first point of contact for the business and being responsible for ensuring that the appropriate course of action is taken for each issue reported
- Prioritising incoming calls/demands & make appropriate decisions, handling telephone calls from the police and local authorities relating to incidents on the network, deploying and managing resources for incidents, monitoring incident support unit whereabouts, maintaining contact with the TfL network management control centre during an incident
- Obtaining and recording of customer third party details regarding incidents on the network, populating spreadsheets in support of daily report requirements, updating and finalising incident logs as necessary

**Who are we looking for?**

This role of Control Centre Supervisor is great for you if you can:

- Demonstrate sound communication skills, with the ability to talk to different stakeholders both technical and non-technical
- Prioritise your own workload and work under pressure to deliver
- Use Microsoft Office/GIS tools effectively

**Benefits at Kier**

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

- New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- Wellbeing resources
- Life assurance
- A huge range of deals and discounts at many your favourite brands

**Who is Kier?**

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

Closing date: 3rd February 2023

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