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Call Handler

5 months ago

Belfast, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple **Call Handlers. **Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a **Hybrid** working position - 2 days work from home & 3 days will be spent in the **Belfast** office - in **Dargan Crescent**. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

**This is one of the best call handling roles on the market.**

**Salary**

£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

**Responsibilities**
- First point of contact for our customers via inbound calls and other methods of communication.#
- Providing a great customer service experience.
- Direct, when appropriate to other departments to address the customer's needs.
- Accurately recording/logging interaction with customers and updating account information.
- Working with management to maintain best practices for efficient communication with customers.
- Address customer questions about new products, services, promotions

**The Ideal Person**
- Experience working in a similar role
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- Flexitime

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: CS - Vanrath

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