Guest Relations

6 months ago


Liverpool, United Kingdom Gravity Active Entertainment Full time

**Job description**

Gravity is a leading premium active entertainment experience with sites across the UK & internationally, and **we are coming to Liverpool One** We are looking Customer Service hosts to join our vibrant team, ready for our grand opening. You will be fully trained in serving our customers and will be starting a great career in one of the most fun locations you could work in Liverpool

**What can you do with us?**

Working within Gravity e-karting facilities within the site we are looking for Customer Service Host / Check-in to work off the track, face to face with our customers. This role is highly critical to us as you're the friendly face of Gravity.

**About the Role....**

As a Host, you will be responsible for
- Greeting and registering drivers
- Conducting group briefings
- Meeting team sales targets
- Upsell offers /events / memberships
- Being on hand to make sure their events are safe & hassle-free
- Contribute to maintaining and exceeding sales and mystery visit targets

**About You....**
- Have a great passion for customer service, where you put the customer first.
- Friendly and approachable.
- Excellent interpersonal skills.
- Flexible with your work hours & reliable.
- positive can do attitude to overcoming challenges
- Adaptable to evolving situations
- Calm, consistent and level headed in all situations

**Benefits**

The salary offered plus potential bonuses for this role is competitive and makes up part of Gravity’s benefits package, which includes:

- 24/7 Employee Assistance Programme;
- Discounted activities on site including e-karting, reality bowling and adventure golf.
- Refer A Friend Scheme.

**Our Mission, Vision and Values**

**_ Gravity Mission_** - To establish the Gravity brand as a premier brand in the global leisure market defined by market share, quality, safety and fun.

**_ Gravity Vision_** - To be the Global leader of Active Entertainment by inspiring our customers and staff to live for the moment, to smile, to laugh and to take part in ‘activities that are fun’ with people they enjoy spending time with. **THIS IS GRAVITY. WE ARE GRAVITY.**

**Gravity **_Values_**
- ** Commitment**:

- We’re all in
- ** Joy **- We’re full of fun
- ** Energy** - We’re unstoppable
- ** Creativity **- We’re building something special
- ** Discovery **- We’re learning to fly

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £6.12-£11.84 per hour

**Benefits**:

- Company events
- Employee discount
- Referral programme
- Wellness programme

INDLEISURE



  • Liverpool, United Kingdom Host & Stay Full time

    Are you passionate about customer service and looking for a new, exciting challenge? If you answered yes, then look no further, a role at Host & Stay is just what you are looking for. As a Customer Relations Executive, you will spend each day working to capture the hearts of our guests. With a genuine passion for service and problem resolution you will be...

  • Guest Relations

    5 months ago


    Liverpool, United Kingdom Gravity Active Entertainment Full time

    **Job description** **What can you do with us?** Working within Gravity e-karting facilities within the site we are looking for Customer Service Host / Check-in to work off the track, face to face with our customers. This role is highly critical to us as you're the friendly face of Gravity. **About the Role....** As a Host, you will be responsible for -...

  • Receptionist

    6 months ago


    Liverpool, United Kingdom Central Station Hotel Full time

    **Main responsibilities** Customer Care - To be present and visible in the reception and easily identifiable by guests as the person to whom they should go to. - Contribute to guest satisfaction and guest relations, whilst taking care to respect administrative procedures - Anticipate guest needs and take them into consideration. Handle guest requests for...

  • Receptionist

    6 months ago


    Liverpool, United Kingdom Central Station Hotel Full time

    **Main responsibilities** Customer Care - To be present and visible in the reception and easily identifiable by guests as the person to whom they should go to. - Contribute to guest satisfaction and guest relations, whilst taking care to respect administrative procedures - Anticipate guest needs and take them into consideration. Handle guest requests for...

  • Receptionist

    6 months ago


    Liverpool, United Kingdom Central Station Hotel Full time

    **Main responsibilities** Customer Care - To be present and visible in the reception and easily identifiable by guests as the person to whom they should go to. - Contribute to guest satisfaction and guest relations, whilst taking care to respect administrative procedures - Anticipate guest needs and take them into consideration. Handle guest requests for...

  • Hotel Night Porter

    5 months ago


    Liverpool, United Kingdom The Podworks Hotel Full time

    Overview of duties - Welcomes guests who arrive and takes care of them until their departure - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures - Is responsible for the hotel - Helps the department meet its quantitative and qualitative targets - Ensures the safety of property and people" Main...

  • Receptionist

    6 months ago


    Liverpool, United Kingdom Pullman Liverpool Full time

    **Job Description**: Focus The 4-star Pullman Liverpool Hotel is located at Kings Dock on Liverpool's world famous waterfront. Boasting an incredible location in the heart of the city, this hotel truly is a Jewel in the Accor brand portfolio. Pullman is a stylish and in tune luxury brand with a focus on inspiring a new generation of business travellers and...

  • Hotel Receptionist

    5 months ago


    Liverpool, United Kingdom Pullman Liverpool Full time

    Job description **Title**:Receptionist **Department**: Front Office **Contract**: Full Time, Permanent **Location**: Pullman Liverpool (Kings Dock, L3) **Tier**:Team Member **Salary**: £22,672 (pay award pending) **Focus** The 4-star Pullman Liverpool Hotel is located at Kings Dock on Liverpool's world famous waterfront. Boasting an incredible...


  • Liverpool, United Kingdom Panoramic 34 Full time

    Responsibilities: - Provide exceptional customer service to guests in a friendly and professional manner - Take and deliver food and drink orders accurately and efficiently - Handle cash transactions and operate a cash register - Maintain cleanliness and organization of your restaurant section - Clear tables and assist with bussing duties - Ensure guest...


  • Liverpool, United Kingdom LIVINGWAY Full time

    IN-HOUSE EVENT AND BOUTIQUE APARTHOTEL COORDINATOR LIVINGWAY are seeking a vibrant and experienced individual to join our team as an In-House Event Coordinator and Boutique ApartHotel Manager. This role isn't just about ticking boxes—it's for someone who thrives in a fast-paced environment, has top-notch organizational skills, and loves creating...

  • Hotel Receptionist

    5 months ago


    Liverpool, United Kingdom The Liner Hotel Full time

    As a member of our Front of House Team, your key responsibilities will be; - Promoting and delivering the Liner’s mission statement “we will exceed your expectations” - Being central to guest relations ensuring all guest requirements are dealt with efficiently and professionally. - Communicating with other Hotel Departments to ensure all aspects of our...

  • Hotel Receptionist

    6 months ago


    Liverpool, United Kingdom The Liner Hotel Full time

    As a member of our Front of House Team, your key responsibilities will be; - Promoting and delivering the Liner’s mission statement “we will exceed your expectations” - Being central to guest relations ensuring all guest requirements are dealt with efficiently and professionally. - Communicating with other Hotel Departments to ensure all aspects of our...

  • Hotel Receptionist

    6 months ago


    Liverpool, United Kingdom The Liner Hotel Full time

    As a member of our Front of House Team, your key responsibilities will be; - Promoting and delivering the Liner’s mission statement “we will exceed your expectations” - Being central to guest relations ensuring all guest requirements are dealt with efficiently and professionally. - Communicating with other Hotel Departments to ensure all aspects of our...

  • Night Porter

    6 months ago


    Liverpool, United Kingdom Maldron Hotel Full time

    **Night Porter - Maldron Hotel Liverpool City** **We have a fantastic new vacancy for a Night Porter in the excellent Maldron Hotel Liverpool City** **With a prime location near the Liverpool waterfront, this 268 bedroomed hotel is the first in the city for Dalata Hotel Group, the fastest growing hotel chain in the UK. And with a variety of bedroom...

  • Receptionist

    1 month ago


    Liverpool, United Kingdom AccorHotel Full time

    Contract: Casual 0 hour Our mission at Novotel Liverpool Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.A job a career or a calling whatever brings you here we have something for you!To us its as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you...


  • Liverpool, United Kingdom Ropewalks Hotel, Seel Street Full time

    Sefton Hospitality is a dynamic, expanding hospitality business with operations spanning hotels and food and beverage operations. Sefton Hospitality has a strategic growth plan to continue its expansion, so it’s an exciting time to be joining the team! The guest experience is embedded in what we do and applied across all our spectacular venues - from our...

  • Receptionist

    1 month ago


    Liverpool, United Kingdom AccorHotel Full time

    Contract: Casual 0hour Ourmission at Novotel Liverpool Centre is to create memorable momentsfor our guests by connecting hearts from arrival tofarewell.A job a career or a calling whateverbrings you here we have something for you!To usits as important that you enjoy your time at the hotel as much asour guests. To make you feel welcome so that you can...


  • Liverpool, Liverpool, United Kingdom Sodexo Full time

    About the Role:We are seeking a skilled Casual Hospitality Assistant to join our catering team at Everton Football Club.This is an exciting opportunity for a customer-focused individual to work in a fast-paced and innovative catering facility, providing excellent service to our guests.The successful candidate will have excellent verbal communication skills,...


  • Liverpool, Liverpool, United Kingdom Eram Talent Full time

    At Eram Talent, we are seeking a skilled Venue Manager to oversee the daily operations of our venue in Saudi Arabia. With a strong focus on delivering exceptional customer service and maximizing revenue, this role is ideal for an experienced professional who thrives in a fast-paced environment.Job SummaryWe are looking for a highly organized and efficient...


  • Liverpool, United Kingdom Pullman Liverpool Full time

    Job description **Salary**: £23,635, complimentary car parking, complementary hotel gym usage, significant investment in training and development, pay streaming service, EAP provisions, and global Accor hotel discount scheme. **Focus** The 4-star Pullman Liverpool Hotel is located at Kings Dock on Liverpool's world famous waterfront. Boasting an...