Guest Relations
6 months ago
**Job description**
Gravity is a leading premium active entertainment experience with sites across the UK & internationally, and **we are coming to Liverpool One** We are looking Customer Service hosts to join our vibrant team, ready for our grand opening. You will be fully trained in serving our customers and will be starting a great career in one of the most fun locations you could work in Liverpool
**What can you do with us?**
Working within Gravity e-karting facilities within the site we are looking for Customer Service Host / Check-in to work off the track, face to face with our customers. This role is highly critical to us as you're the friendly face of Gravity.
**About the Role....**
As a Host, you will be responsible for
- Greeting and registering drivers
- Conducting group briefings
- Meeting team sales targets
- Upsell offers /events / memberships
- Being on hand to make sure their events are safe & hassle-free
- Contribute to maintaining and exceeding sales and mystery visit targets
**About You....**
- Have a great passion for customer service, where you put the customer first.
- Friendly and approachable.
- Excellent interpersonal skills.
- Flexible with your work hours & reliable.
- positive can do attitude to overcoming challenges
- Adaptable to evolving situations
- Calm, consistent and level headed in all situations
**Benefits**
The salary offered plus potential bonuses for this role is competitive and makes up part of Gravity’s benefits package, which includes:
- 24/7 Employee Assistance Programme;
- Discounted activities on site including e-karting, reality bowling and adventure golf.
- Refer A Friend Scheme.
**Our Mission, Vision and Values**
**_ Gravity Mission_** - To establish the Gravity brand as a premier brand in the global leisure market defined by market share, quality, safety and fun.
**_ Gravity Vision_** - To be the Global leader of Active Entertainment by inspiring our customers and staff to live for the moment, to smile, to laugh and to take part in ‘activities that are fun’ with people they enjoy spending time with. **THIS IS GRAVITY. WE ARE GRAVITY.**
**Gravity **_Values_**
- ** Commitment**:
- We’re all in
- ** Joy **- We’re full of fun
- ** Energy** - We’re unstoppable
- ** Creativity **- We’re building something special
- ** Discovery **- We’re learning to fly
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £6.12-£11.84 per hour
**Benefits**:
- Company events
- Employee discount
- Referral programme
- Wellness programme
INDLEISURE
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