Hotel Night Porter
6 months ago
Overview of duties
- Welcomes guests who arrive and takes care of them until their departure
- Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
- Is responsible for the hotel
- Helps the department meet its quantitative and qualitative targets
- Ensures the safety of property and people"
Main responsibilities
Customer relations
"- Provides a warm and personalised welcome to guests
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks
- Conveys the hotel image"
Professional techniques / Production
"- Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Handles phone calls and manages the reservation schedule
- Follows up any customer requests (wake-up calls, taxi arrangements etc)
- Writes a report on activities and incidents that occur during the day
- Ensures that guest documentation at reception and in the lobby is available and up-to-date"
Commercial / Sales
"- Promotes the hotel's range of services in order to increase sales
- Applies and actively supports the hotel's pricing policy
- Encourages customer loyalty by promoting the brand and/or Group loyalty programme
Management and administration
"- Respects the procedures governing invoicing and cash operations
- Is responsible for the reception's cash holdings
- Establishes the closing of activity reports for hotel management "
- Fluent in operating an hotel management software (experience with High Level Software is ideal)
Hygiene / Personal safety / Environment
"- Ensures that the workplace and reception area remains clean and tidy
**Job Types**: Permanent, Full-time
**Salary**: £10.50-£11.00 per hour
Expected hours: 24 - 30 per week
**Benefits**:
- Discounted or free food
- Employee discount
Schedule:
- 12 hour shift
- Weekend availability
Work Location: In person
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