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Operational Support Assistant
3 months ago
We're delighted to be recruiting for a new Operational Support Assistant to join our vibrant Operational Support Team
No day is ever the same and our Contact Centre is no different. We’ll provide you with the full training and ongoing support to make sure you’re equipped to deal with the wide variety of customer queries our teams handle and so you can keep growing professionally.
You’ll be based in our Head Office in Eastleigh, in a varied team which provides support across the business.
We’re looking for someone with a passion for helping customers and solving their problems. Experience with face-to-face customer service, an eye for detail and someone who enjoys working in a team would be the perfect fit
If you're successful, a comprehensive training program is provided on our systems, processes and values to enhance your existing skills and provide you with the tools and confidence to be successful within Abri.
**The hours for this post are 8:30am - 5:00pm** Monday to Friday.**
**This role will require office working.**
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
