![NHS South Central and West Commissioning Support Unit](https://media.trabajo.org/img/noimg.jpg)
People Operations Assistant
1 week ago
To work as part of a busy team providing support and maintaining the people operations system(s), ensuring accurate information is processed in line with audit controls and is stored according to local and national guidance. To adopt the highest standards of customer care, while providing administration support to the high level of standards expected from all Employees, Managers and Customers within the internal Organisation, our Customers and External Business
The role will support the People Operations Team and will be involved in a range of administration support.
To act as first point of contact for enquiries from end user, Triaging the centralised mailbox/s daily analysing and using judgment when to escalate to senior team members.
To liaise with and coordinate the job evaluators ensuring allocation / reallocation and chasing up of SLA time frames.
Sort and plan their workload for the day/week/month ahead to ensure priority of workflows.
Maintain and Input data onto People systems accurately adhering to strict deadlines and audit requirements.
Coordination and allocation of work where there may be a need to reallocate tasks or prioristise workloads against SLA’s where resource is limited.
NHS SCW is an NHS organisation providing support and transformation services to health and care systems, helping them achieve the best possible outcomes for people, communities, and populations.
As partners of choice to more than 200 organisations that support millions of people, our mission is to help deliver the NHS Long Term Plan, improving the health and well-being of the nation.
The post holder will need to meet SLA deadlines, collate data and maintain high customer service standards relating to people and HR processes. They will need to be able to work within a virtual and remote team effectively and share work streams where appropriate.
Remote and agile working, you will be expected to visit Omega House (Eastleigh) as and when required. Visiting other offices throughout the SCWs geographical footprint is also required for customer delivery.
Applicants should be CIPD level 3 qualified or working toward / willing to undertake as apprenticeship and willing to undertake job evaluation training.
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