Engagement Coordinator

2 weeks ago

Exeter, United Kingdom Lightfoot Ltd. Full time

**Engagement Coordinator**
Formal position title.

**Reports To**
The Engagement Coordinator will report to the Engagement Optimisation Manager.

**Job Overview**
This role will be the glue that binds the engagement team across exciting new initiatives and projects ensuring we activate more app users and keep them engaged. The role will enjoy a varied and dynamic environment working closely with the two Engagement Managers and the
Engagement App Support role.

**Responsibilities and Duties**
Provide a bullet point list of the responsibilities and duties of this job.
- You will be coordinating projects for the engagement team, ensuring timelines and tasks are monitored/reported on. This will also include liaising with the appropriate departments within the business
- You will manage/monitor innovative data-driven experiments with all mobile app products to find ways to improve app user engagement levels
- You will assist the Product Manager with the implementation and running of our new analytics and messaging tools across all our products
- You will work with the rest of the team to ensure all app users receive a consistent communication style and tone of voice
- You will contribute to the continued development of the team, company and products
- You will coordinate the monthly app user newsletters ensuring you liaise with all teams/stakeholders involved
- You will cover for the Engagement Executive when away, this includes: o product support channels - helping all users fix issues, answer questions and process admin requests o processing of daily/weekly/monthly admin tasks o monitor and respond to all user review sites

**Qualifications**
- Excellent communication skills and telephone manner are **essential**:

- Computer literacy skills are **essential** to be able to support our customers as effectively as possible
- Experience with project management/coordination would be **desirable**:

- Prior experience working in a customer-focused role is **preferable**:

- Enthusiastic and hard working
- Comfortable working in fast-paced environment
- Proactive and able to manage own time
- Comfortable using own initiative to further projects/tasks

This job description template downloaded from Betterteam.
- Able to communicate confidently with all levels of staff within the business
- Personable and outgoing, with a good sense of humour

**Salary & Benefits**
- _£28 - 30,000 depending on experience _
- _Membership of employee bonus scheme _
- _Outstanding quality of life working at Winslade Park _
- _24 days leave entitlement plus Bank Holidays _
- _Childcare voucher scheme _
- _Your own Lightfoot and associated benefits _

This job description template downloaded from Betterteam.

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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