Engagement Coordinator
6 months ago
**About Us**
We are Lightfoot, a high-growth technology company based just outside Exeter that is focused on making a difference worldwide, one driver at a time.
We help businesses and private motorists improve performance and safety. Our technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%.
Our technology connects to your vehicle’s on-board computer and uses all the live data it produces to analyse how efficiently you are driving. It’s similar to how performance is analysed in Formula 1. Lightfoot turns that data into simple feedback for you - the driver - so you know when you’re pushing your vehicle too far and can bring it back to maximum efficiency.
We’re a fun-loving bunch who are growing at an astonishing rate. We’ve moved into a brand-new, state-of-the-art office near Exeter in the beautiful Southwest (which was voted Exeter’s ‘Best Workspace’). We are excited to keep growing the Lightfoot family with like-minded, passionate individuals who share our values.
- We care deeply.
- We are innovative.
- We deliver excellence.
- We are customer first.
- We are friendly and celebrate individuality.
**About the role**
The Engagement Coordinator will provide vital support to the Engagement team in the delivery of all App User Campaigns, Projects and new Initiatives - from launching new app features to nurturing and developing our engaged communities of app users.
The role will enjoy a varied and dynamic environment working closely with the rest of the Engagement team as well as the wider business.
**Main duties and responsibilities**
- You will be developing, coordinating and delivering a range of engagement team projects and tasks ensuring that they are monitored, reported on and achieve their KPIs. This will also include liaising with the appropriate departments within the business
- You will manage/monitor innovative data-driven experiments with all mobile app products to find ways to improve app user activation and engagement levels
- You will assist the Engagement Product Manager with the implementation and running of our new app analytics and messaging tools across all our products
- You will assist the Engagement Optimisation & Community Manager with customer site visits to - launch new campaigns, award cheques to winners of the Elite Driver Championship and gather app user feedback
- You will work with the rest of the team to ensure all app users receive a consistent communication style and tone of voice
- You will contribute to the continued development of the team, company and products
- You will coordinate the monthly app user newsletters ensuring you liaise with all teams/stakeholders involved
- You will assist with support channels and admin for all mobile app products when the Engagement Executive is away, to cover
- All app support cases
- Processing of app user lottery payments, competitions, winners and returned payments
- All driver activation requests
- Monitoring and responding to all review sites e.g. App stores and Trustpilot
**Key skills and qualifications**
- Excellent communication skills and telephone manner are **essential**
- Computer literacy skills are **essential** to be able to support our customers as effectively as possible
- Experience with project management/coordination would be **desirable**
- Prior experience working in a customer-focused role is **preferable**
- Enthusiastic and hard working
- Comfortable working in a fast-paced environment
- Willingness to travel to customer sites from time to time
- Proactive and able to manage own time
- Comfortable using own initiative to further projects/tasks
- Able to communicate confidently with all levels of staff within the business
- Personable and outgoing, with a good sense of humour
**Salary & benefits**
- £28,000 - £30,000 depending on experience
- Hybrid working
- 24 days of annual holiday (plus bank holidays)
- Extra day off for your birthday
- Company sick pay
- End-of-year company closure between Christmas and New Year
- Holiday buy-back - the opportunity to buy up to an extra week’s holiday p/annum
- Annual bonus scheme
- Health & dental plan plus additional discounts through our benefits platform (Bravo)
- Voluntary private medical insurance
- Company pension
- Group life insurance (death in service)
- Long service awards
- Referral programme
- Free onsite parking
- A Lightfoot device for all employees
- Casual dress
- Company social events and activities
- Cycle-to-work scheme
/
**Salary**: £28,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Exeter (required)
Ability to Relocate:
- Exeter: Relocate before starting work (required)
Work Location: Hybrid remote in Exeter
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