Digital Product Lead

5 months ago

Newbury, United Kingdom Vodafone Full time

**Location: Newbury, London + Hybrid**
**Salary: Excellent basic salary plus bonus and Vodafone benefits**
**Working Hours: Full time 37.5 hours per week - Mon to Fri**

**Hybrid**

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

**Who We Are**

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

**What you’ll do**

We want to make buying and using our business products simple and easy for customers. To make this happen the digital experiences and interactions our customers have with us need to be outstanding. In this role, you will be responsible for the overall strategy and day to day management of Vodafone.co.uk/business You’ll support all our B2B Customers, Partners and users of our website, working closely with sales, back-office and service teams to understand e2e experiences. You’ll be detailing how to better leverage our digital products, to not only improve them but provide customers with access to best-in-class self-service journeys and information. The experiences you and your team design, create and run will be high quality, brand aligned, inspiring creating those ‘wow’ moments for our customers and teams alike.

You’ll work closely with research and insights teams to develop a deep understand of the customers you are designing for. There’s also the great opportunity to work with other leaders in the Digital team, including the Digital Product, UX & Design and Delivery teams to provide award winning experiences across sales and service activity.

To succeed in this role, stakeholder management, clear accountabilities and the right level of governance will be essential to ensuring these channels run well on a day-to-day basis. You’ll be comfortable generating reporting and insight and using this to further improve your channel and the experience it gives our customers. The role will see you being the face of this channel, which means you’ll be building strong relationships within the B2B function as well as with the Technology team and counterparts in other Vodafone markets. You will generate, share and implement best practice to create award winning experiences for customers and users alike.

**Who you are**
- Strong understanding of web design and delivery, built from extensive experience in previous Product Manager Lead positions.
- Previous exposure to and understanding of B2B Customers within in a telco environment.
- Ability to showcase excellent business partnership and advisory skills with senior stakeholders.
- Extensive team management and leadership in a similar position in the tech or telco space.
- Demonstrable data and research led, award winning, design experience.

**Key Accountabilities**:

- Defining the overarching experience within Vodafone Business for Vodafone.co.uk/business and the approach and roadmap to achieving it.
- Take accountability for resolving operational issues as they arise.
- Define and lead the governance of vodafone.co.uk/business, working with key stakeholders and technology teams to ensure day-to-day configuration is completely quickly and seamlessly.
- Ensure key KPIs are met, working closely with sales, care, and back-office teams.
- Continually review the experience you provide against competitors and global best practice to continually optimise and improve, ultimately creating award winning experiences.**What we offer**

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share sch

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