Support Secretary

5 months ago

Gillingham, United Kingdom Medway NHS Foundation Trust Full time

To provide support to Pathway Co-ordinators and WKCC schedulers in chasing relevant investigations and associated action as required. To provide cover to Pathway Co-ordinators and WKCC schedulers where necessary or required. To support with data entry including procedure forms where required. To support with booking patients follow up appointments and Pre
- Assessments.

To ensure patient records are accurately maintained on PAS, and any other relevant system(s) or databases, ensuring that patient demographics details are correct To check the clinic has been cashed up and the treatments status code and outcome code have been correctly inputted by the reception staff and escalate where appropriate as directed by the Team Leader. To ensure there is effective and robust communication, liaising with Patient Co-Ordinators, WKCC Schedulers, Team Leaders, Service Manager, and any other colleagues, including escalation of any issues as necessary. To ensure that filing of all loose correspondence is carried out at the time of typing and that the files are kept in good order as detailed in the Trust Health Records Policy. To maintain the case note tracker system ensuring all notes are correctly tracked as Case note tracking AGN.

To assist in the introduction and use of new technology and implement office procedures for the specialities. To train staff in new technology and procedures if required. To participate in team meetings and work with Team Leader(s) and Service Manager on service development. To provide support for clinical specialty teams as directed by the Team Leader(s)

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