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Branch Assistant

4 months ago

Glasgow, United Kingdom Fridge Spares Wholesale Full time

Vacancy for a Branch Assistant based in Glasgow to work in our friendly, hardworking, and established team.

Our employees are key to our business and our values reflect this daily which enables us to move our

already successful, well-established business forward. We offer:

- Attractive competitive salary
- Up to 33 days holiday including Bank Holidays (with service)
- Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long

lunch, coffee and /or lunch on us.
- Employee Assistance Programme - includes fitness classes, podcasts, advice toolkits and

confidential counselling service.
- Retail Discount Scheme across many major high street stores, hospitality venues, holidays,

and days out etc.
- Cycle to Work Scheme
- Career opportunities are available throughout the business - across our 27 branches within

the UK and Ireland.
- Training and Development investment for employees to enjoy including on the job training,

apprenticeships, and self-development courses
- Auto Enrolment Pension Scheme
- Life Assurance

Having a good standard of education including maths and English, a good telephone manner and proven

experience of working within a similar environment you will have a professional, first-class customer first

approach with the ability to confidently work both well in a team and also using your own initiative. You will

under pressure and to meet deadlines.

The main duties of the role include:

- Keeping up to date with all company products, training, sales initiatives, and promotions in order to

effectively pass this information onto the customer.
- Developing detailed knowledge and understanding of the FSW product portfolio to be able to

confidently advise the customer of the best product to meet their requirements.
- Accurately processing/picking order requests for all stock items ready for customer collection and/or

ensure stock is loaded onto vehicles to ensure the product(s) is delivered on time.
- Building excellent working relationships, liaising professionally with colleagues, customers, and
- Ensuring all customer requests, orders, and complaints are dealt with in an effective, accurate and

timely manner to ensure customer satisfaction.
- Preparing the branch trade counter and customer area to ensure the area is fully stocked, clean and

tidy and presents the products in an effective way.
- Serving the customers at the trade counter in line with company requirements and standards.
- Raising sales quotations for the customer at the most competitive price from preferred suppliers and

providing the necessary follow up call to complete the order.
- Effectively sourcing and ordering non-stocked items from other branches within the FSW Ltd Group

or via the Purchasing Department.
- Ensuring stock levels are maintained to the prescribed levels for the branch and ensuring that the

stock inventory is always correct. Actively participate in stock take activities throughout the year.
- Ensuring all returned products (including those under warranty) are dealt with promptly and in line

with the warrant returns policy.
- Ensuring all branch administration e.g., filing, customer and Health and Safety records are kept in

an ordered way and in line with company guidelines.
- Always maintaining a clean and safe environment, complying with all health and safety

requirements including, but not limited to, wearing PPE at all times (PPE is provided).
- Undertaking driver duties for the branch as requested. Therefore, a full UK driving licence is a

requirement of this role.
- Whilst on driving duties, complying with health and safety requirements, ensuring your vehicle is

loaded safely, is roadworthy before every journey through daily vehicle checks, reporting all vehicle

defects to the Line Manager as appropriate for your branch and completing trip logs.
- Driving safely, following all laws and rules of driving to maintain a safe and healthy work

environment.
- Ensuring vehicles are kept clean and tidy.
- Keeping accurate records of deliveries and customer authorisation and ensuring all documentation

is submitted to management on time.

Service on a rostered basis, which includes cover over Bank and Statutory Days Holiday.

FSW Ltd is one of the UK’s leading refrigeration and air conditioning wholesalers. Having celebrated our

50-year anniversary in 2015, we have 27 sites throughout the UK and Ireland and are continuing to grow.

**Salary**: £11.00-£12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Warehouse: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Glasgow (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person