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Branch Assistant

3 months ago

Glasgow, United Kingdom RS Group plc Full time

Location – 38 Baird Street, Glasgow, G4 0ED

If you are looking for rewarding opportunity and to work as part of a strong team, then this is the role for you. Based in our RS Local Glasgow Branch, working Monday - Friday, 8.00am - 4.30pm. NB Occasional out of hours work may be required to support business needs.

Working as part of our amazing branch team you will divide your time between communicating effectively with our trade customers at our branch to help them find just what they need and keeping on top of our stock and inventory. Full training will be provided, but a can-do attitude is all that it takes to succeed in this role.

What you will be doing:

As a Branch Assistant, you will be reporting directly to the Branch Manager.

Within the Branch, you will provide excellent customer service by helping identify our customers’ needs and requirements by building strong relationships and investigating and resolving customer issues from general and technical questions whilst advising on delivery options and dispatches.

You will also be responsible for warehouse and stock management picking and packing activities.

As part of the team, you will be required to provide cover for the Managed Inventory Representative periodically as required there for a full UK driving license is required. You will be focussed & engaged in Continuous improvement sharing best practice with colleagues together with having a strong focus on supporting the Field Sales Team & other key departments.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

Experience in a multi-channel environment in either a Customer Service or Sales role  Excellent communication skills including verbal, written English & numeracy. Full UK Driving License essential. Excellent organisational skills & attention to detail: effective and efficient use of time and resources in order to meet all deadlines and deliver quality results. Proactive with the ability to quickly adapt to changing situations, demonstrating initiative/flexibility, and taking on other duties as assigned. Computer literate in MS Office & Excel as a minimum Instinctive and consistent focus on customers’ needs delivering quality and accuracy even when under pressure. Being RS brand ambassadors and holding seamless, personal & progressive in every interaction with customers and employees. Ability to build rapport and actively listens. Ability to negotiate and influence others. Ability to spot sales opportunities for growth. Proficient in web navigation and social media channels Ability to flex and have a broad business knowledge to support all elements of a branch network. A friendly face and a can-do attitude

What’s in it for you?   

Option to join - Generous Defined Contribution Pension scheme. Option to join - Aviva Private Heath Medical cover. Option to join - AXA PPP Heath Cash Plan. Option to join – Save as you Earn Employee Share Scheme. Option to buy more day’s holiday per annum. Annual Employee Performance Bonus scheme. Preferential discounts on Personal Contract Hire for brand new vehicles for family & friends. Employee Assistance Programme. Cycle to Work Scheme. Company workwear & PPE. A wide range of personal development programmes to build on your strengths.

We are RS Group.

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. ​

We want people like you, as you are curious about things, you like doing things differently and in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. ​

We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Focused on continuous improvement.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.