Customer Support Advisor
6 months ago
The Skinny Food Co is based in Arnold Nottingham and we are looking to add a new customer support executive addition to our fast growing team. It's a fun time to join and every day is busy and never the same We have a great culture and really look after our staff to ensure the working environment is fantastic and morale-boosting.
The Customer Service Advisor is the front-facing position within the business and as such is responsible for all complaints, queries and building on the success of the business. In addition, we are seeking a driven, passionate and positive person to join our Skinny Food Co family.
**They need to be open to new challenges, integrate into our fun and dynamic team to learn from and a fast-moving environment to dive into. If this sounds like you then Skinny Food Co is the place for you.**
Hours: 40 hours per week, Monday - Friday 8.30am - 5pm (30 minutes lunch) Overtime when required may be weekend work..
**Job Type: temporary (3-6 months contract)**
**The salary band is £21000-23000 per annum.**
**Customer Support Job Responsibilities**:
- _To ensure all queries are answered daily.._
- _Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager._
- _Proactively problem solve and provide solutions effectively_
- _Administration of customer returns, refunds, exchanges or replacements_
- _Monitoring live chat as necessary and responding to social media queries_
- _Managing Retail and Trade accounts to provide excellent end to end processes_
- _To work as part of a close knit team in a relaxed office environment but ensuring jobs done to an exceptional standard._
- _Monitor reviews and seek to resolve any remaining issues in a professional manner._
- _To be open to assisting other areas of the business if required_
- _Updating systems and databases._
- _Communicating with other departments within the company for a prompt resolution of customer queries._
- _Telephone calls to appease customers_
**Skills, Qualifications and Experience.**
- _Experience of Customer Service is not necessary but desired._
- _Can deal under pressure and in a fast-paced environment well._
- _Evidence of resilience and initiative_
- _A Flexible approach to cover shifts when required._
- _A confident and professional telephone manner._
- _Able to identify issues and effectively implement solutions_
- _Excellent communication skills_
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: £19,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: customer-support
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