Customer Service Advisor

2 weeks ago

Belfast, United Kingdom HCL Technologies Full time

**French Customer Advisor - Belfast UK**

**Do you want to contribute to outstanding customer representative service?**

Are you a **French** native or fluent with strong **French** communication skills?

Looking to make your career abroad in a multicultural environment?

**So we have the perfect opportunity for you**

Your future project: join our **French Customer Advisor **team.

As a customer advisor specialist, your daily responsibilities will include:

- Provide first-contact resolutions to customer queries
- Offer specialized customer support through written and phone communication
- Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create an amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of the management and provide feedback
- Deal with English & French Speaking Calls.

**To succeed in the role, you will need to have**:

- Fluent in English & French Speaking & Writing
- Strong communication skills - with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- **Must hold EU citizenship or valid work permit for UK**

**Salary & Working Hours.**

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- £11.45 Per Hour
- Monday - Friday 07:00-19:00
- 40 Hours Per Week

**Benefits.**

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our wellness program
- Job stability
- EAP & Virtual GP
- Excellent work culture
- Gym & Highstreet Discounts
- Cycle to work scheme
- Mortgage consultancy
- DNA Profiling
- Pension

**Job Types**: Full-time, Permanent

**Salary**: £23,816.00 per year

Schedule:

- 8 hour shift

**Language**:

- French & English Fluent (preferred)

Work Location: One location

Reference ID: PEARFREN

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