Customer Accounts Advisor

3 weeks ago


Horsham, United Kingdom Pineapple Careers Full time

* Are you an organised individual can work at pace?
- Pride yourself on your excellent Customer Service skills?
- Able to problem solve and assist with Customer queries?
Pineapple Careers are proud to be partnering with a well-known organisation based in Horsham who are looking to recruit a Customer Accounts Advisor on a full-time permanent basis. Are you an organised individual can work at pace? Pride yourself on your excellentCustomer Service skills? Able to problem solve and assist with Customer queries? Then we would love to hear from you
Key Responsibilities:

- Establish, develop and maintain effective working relationships around the business
- Be able to make decisions whilst considering the customers circumstances
- Maintain customer contact including follow-ups until everything is resolved
- Working collaboratively with other teams to facilitate the customers' needs
- Maintain and update the database
- Be enthusiastic when assisting customers and identify any improvements
- Negotiate and implement customer payments terms
- Work proactively to help reduce the level of customers debt and assist in the prevention of future debt accruing
- Accurate and concise recording of all customer contact
Key Skills:

- Proven experience in delivering excellent customer service
- Team player
- Highly motivated
- Able to prioritise workloads
- Strong telephone presence
- Accurate
- Customer orientated
- Numerate
- Ability to prioritise your own workload
Personal Profile:

- Excellent written & verbal communication skills
- Resilient
- Negotiation skills
- Problem-solving skills
- Able to build and maintain rapport with customers
- Confident with all aspects of Microsoft Office
- Proactive
Salary & Benefits:

- £25,250
- Monday to Friday
- Permanent
- 35 Hours per week
- Pension Contribution
- Annual leave plus Bank Holidays
- Staff social events
- Based in Horsham Town Centre
- After completing your training this role will include the flexibility of 1-2 days a week working from home
Pineapple Careers are acting as an Employment Agency in relation to this role.
Customer Service, Customer Accounts Advisor, Customer Care, Customer Service Executive, Problem Solving, Customer Queries, Finance, Administration, Accounts, Customer Liaison, Credit Control, Debt, Customer Coordinator, Negotiating, Microsoft Office, Horsham.



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