Global Escalations Operations Specialist

5 days ago

London, United Kingdom Deliveroo Full time

**Customer Care Operations Specialist**
Our Customer Care team's mission is to ensure our customers receive the highest quality of Care from anywhere across the globe where they might find themselves using Deliveroo, acting as an escalation point and support hub for Care related matters.As a Customer Care Operations Specialist, you'll be working on some of our most complex and sensitive issues, providing our customers with the best possible outcome whilst taking both customer and the business interests into consideration.

Success in this role will require in-depth knowledge, a proactive approach, a focus on getting things done and being supportive with everyone in the team. All this will help in making Deliveroo the definitive Food delivery company that everyone thinks of first.

**What you'll be doing**
- Reviewing and responding to customer queries using tools such as Zendesk.
- Managing internal escalations - via both Workplace and Gmail in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every enquiry
- Acting as an escalation point for any complex queries from our frontline Care team teams and markets
- Being an active team player and working hard to ensure the team meets their relevant targets
- Proactively create a presence within the workplace: acknowledging, responding and investigating any Customer Care feedback.
- Proactively escalating and communicating any issues to the Care team management
- Identifying opportunities for continuous improvement and policy refinement within the department and company
- Actively participating in team meetings, company activities and development opportunities
- Working a mix of working days, evenings and weekends

**Requirements**:

- Strong written and spoken English
- Willingness to take responsibility/ownership of each issue/task that you face
- Adaptable to day-to-day change in relation to tasks assigned to you
- Intrigued by complex situations rather than overwhelmed by them
- Trustworthiness - Deliveroo wants honest workers who are capable of handling sensitive personal information
- Attention to detail - spotting small changes and things that "just don't seem right"
- Rotational shift work including evenings and weekends

Preferred, but not required:

- Additional language skills (Italian / Spanish/ Dutch / Cantonese / Mandarin / Arabic) would be a benefit
- GDPR and payment related knowledge

**Why Deliveroo?**

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

**Benefits and Diversity**

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

  • Global Escalations Operations Specialist

    7 days ago

    London, United Kingdom Deliveroo Full time

    **Global Escalations Operations Specialist - (English Speakers or French Speakers)** **12 month FTC - Potential to be full time** **London based Hybrid Role - (2-3 days in office per a week)** **Salary: initially £23-24k and bonus + benefits** **Visa - We are unable to support Visa for this position, you must be based in the UK to be eligible to...

  • Global Escalations Operations Specialist

    5 days ago

    London, United Kingdom Deliveroo Full time

    **Global Escalations Operations Specialist (Cantonese Speaking) (Overnight)** Our Customer Care team's mission is to ensure our customers receive the highest quality of Care from anywhere across the globe where they might find themselves using Deliveroo, acting as an escalation point and support hub for Care related matters.As a Customer Care Operations...

  • Global Data Specialist

    6 hours ago

    London, Greater London, United Kingdom Global Full time

    Job Title: Global Data SpecialistAbout the Role: We're seeking a skilled Global Data Specialist to join our team at Global. As a key member of our HR Operations, you'll play a vital role in refining people processes from onboarding to exit, ensuring a seamless experience for employees and managers.Responsibilities include end-to-end process management,...

  • Senior HR Benefits Specialist for Global Operations

    1 month ago

    London, Greater London, United Kingdom Global Banking School Full time

    The HR Benefits Specialist role at Global Banking School involves the administration of employee benefits schemes, ensuring their effective operation in coordination with our payroll team. This position requires a strong understanding of relevant HR Policies and the ability to administer day-to-day operations of the company's benefits schemes, including...

  • Global Escalations Operations Specialist

    7 months ago

    London, United Kingdom Deliveroo Full time

    **Complaint Handler Generalist (12 month FTC)** **Hybrid Role ( 2 days within Central London HQ Office)** **Please note we are unable to offer visa sponsership for this position** Our Customer Care team's mission is to ensure our customers receive the highest quality of Care from anywhere across the globe where they might find themselves using Deliveroo,...

  • Escalator Maintenance Specialist

    2 weeks ago

    London, Greater London, United Kingdom Stannah Full time

    Escalator Maintenance SpecialistWe are seeking a skilled Escalator Maintenance Specialist to join our team at Stannah, a global leader in the lift industry. This role covers key stations within Greater London, Gatwick, and Stansted, offering opportunities to work with a diverse range of escalators and moving walkways.The successful candidate will be...

  • Global IT Operations Director

    3 weeks ago

    London, Greater London, United Kingdom CUBE Content Governance Global Limited Full time

    We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry.Our company, CUBE Content Governance Global Limited, is pioneering the development of machine automated compliance. As a seasoned and strategic Global Leader, you will oversee and optimize our multi-region...

  • Escalation Process Specialist

    7 months ago

    London, United Kingdom Amazon UK Services Ltd. Full time

    BA/BS degree or equivalent experience including 3+ years of process improvement experience in eCommerce - At least 1 year of Program and/or Project Management - Demonstrated success exceeding goals - Sound business judgment, proven ability to influence others, and very detail oriented - Ability to prioritize and manage multiple responsibilities - Always does...

  • Global IT Operations Director

    3 weeks ago

    London, Greater London, United Kingdom CUBE Content Governance Global Limited Full time

    About the Role:We are looking for a highly skilled Global IT Operations Director to join our team and take charge of driving strategic change initiatives across our infrastructure organization.This role involves planning, managing, and leading infrastructure change projects to ensure that our platform remains up-to-date, efficient, and secure, including...

  • Global People Operations Specialist

    2 weeks ago

    London, Greater London, United Kingdom Allegis Global Solutions Full time

    About the RoleThe ideal candidate for this Global People Operations Specialist position will possess a strong background in project management, particularly in the areas of human resources and mergers and acquisitions. You will be responsible for overseeing project plans, managing cross-functional teams, and ensuring seamless integration across multiple...

  • Customer Care Team Leader

    7 months ago

    London, United Kingdom Deliveroo Full time

    **Global Escalations Contact Centre Team Leader** Customer Service is the cornerstone of Deliveroo. Although our business is 100% automated, things do break, and for our Customers, this means that their experience of receiving great quality food can be impacted - not good! We need to ensure that if we let customers down, we handle their concerns and work to...

  • Global IT Operations Manager

    1 week ago

    London, Greater London, United Kingdom CUBE Content Governance Global Limited Full time

    CUBE Content Governance Global Limited is a pioneering RegTech business, defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and ever-changing...

  • Global Operations Manager

    3 days ago

    London, United Kingdom Zenith Global Full time

    **Company Description** We think big. And act bigger. Stay versatile and interconnected. We approach everything with an inventive spirit and rigorous mindset. Individually we’re great, but as a team we’re unstoppable. Together, we seek out opportunities, frame problems and solvecomplex challenges. Our collective brilliance exposes breakthroughs. Our...

  • Escalator Maintenance Specialist

    1 month ago

    London, Greater London, United Kingdom Kone México Full time

    About the Role:We are seeking a highly skilled Escalator Maintenance Specialist to join our team at Heathrow. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our escalators and elevators.Job Responsibilities:Maintain customer relationships by providing exceptional service and clear communication.Document...

  • Global PR Specialist

    3 weeks ago

    London, Greater London, United Kingdom Gravity Global Full time

    Job Overview: Global PR SpecialistGravity Global is seeking a Global PR Specialist to join our team. As a Global PR Specialist, you will be responsible for developing and implementing global public relations strategies, managing client relationships, and collaborating with cross-functional teams.The ideal candidate will have a strong understanding of global...

  • Global Commodities Specialist

    3 weeks ago

    London, Greater London, United Kingdom RED Global Full time

    Job DescriptionRED Global has an exciting opportunity for a Global Commodities Specialist to join our team. In this role, you will be responsible for analyzing business requirements and developing strategies to optimize commodity trading operations. This is a full-time, fully remote position with a duration of 6 months + possible extension.About the...

  • Escalator Installation Specialist

    5 hours ago

    London, Greater London, United Kingdom Jackson Lift Services Full time

    We are seeking a highly skilled Escalator Installation Specialist to join our team at Jackson Lift Services. The successful candidate will have the opportunity to work on exciting projects, promoting the benefits of our escalator engineering services to new and existing clients.Job Responsibilities:Sales and Business Development: The Sales Engineer for...

  • Global Mobility HR Operations Specialist

    2 weeks ago

    London, Greater London, United Kingdom CV-Library Full time

    Job Title: Global Mobility HR Operations SpecialistFoster + Partners is seeking an experienced Global Mobility HR Operations Specialist to join their team. The successful candidate will be responsible for providing responsive and effective HR support to Foster + Partners employees and the rest of the HR Reward team.The ideal candidate will have excellent...

  • Escalator Maintenance Specialist

    2 weeks ago

    London, Greater London, United Kingdom Stannah Full time

    Escalator Maintenance Specialist OpportunityWe are seeking an experienced Escalator Maintenance Specialist to join our team in London. As a key member of our maintenance crew, you will be responsible for conducting regular maintenance and repairs on escalators and moving walkways at various locations across the region.The ideal candidate will have a strong...

  • Global Culinary Specialist

    1 week ago

    London, Greater London, United Kingdom Harbor Global Services Full time

    Job OverviewWe are looking for a talented Global Culinary Specialist to lead our culinary operations in the UK. As a key member of our team, you will be responsible for preparing and cooking a wide range of dishes according to specialization.