Facilities Assistant

7 months ago

Peterborough, United Kingdom Serco Plc Full time

Facilities Assistant
Full Time, Permanent, 37 Hours
Peterborough City Council
£21,100-£22,500 +Benefits

Working Hours - 8 hours shifts between the hours of 8am-11pm. Full flexibility is required as council meetings can go on until 11pm on occasion.

Serco works in a strategic partnership with Peterborough City Council (PCC) in the UK, to transform the quality of local services for citizens. PCC delivers a diverse range of services for Peterborough residents across numerous service areas. PCC are continually improving their services to the public resulting in several changes which you as a Customer Service Assistant will be able to contribute to and support.

As a Facilities Assistant, you will be responsible for the caretaking, maintenance and room bookings of designated corporate buildings. You will provide a high quality, customer focussed service to councillors, staff and members of the public and support reception when required.

Key Accountabilities

To undertake and deliver a full range of effective and customer focussed support tasks at designated corporate buildings, ensuring adequate cover is always maintained, to help members of the public and provide a point of contact at evenings and weekends, participating in a rota system to facilitate this when required
To assist in civic functions and or meetings as and when required.
To ensure buildings are locked, all windows are secured, lights turned off and alarms set.
To assist with the setting up of Meeting Rooms and ensure they are equipped for use when required, involving routine moving of furniture and equipment, including assembly/disassembly.
To provide refreshments at meetings or functions as instructed in accordance with agreed policies and procedures, including where applicable dispensing drinks and liaising with external suppliers.
To assist with occasional moving of furniture between or within offices as instructed.
To receive and monitor on-site requests for Facilities Management repairs, carry out minor repairs of a non-technical nature (e.g. replacement of light bulbs, putting up notice boards/clocks, replacing screws etc) or forward as appropriate to the Property Services Helpdesk.
Cover for the reception team when required.

What you’ll need to do the role

Essential
Experience of working in a customer service environment and dealing with customers face to face.

Desirable
Experience of post handling and distribution.
Experience in building caretaking
To have attended an approved manual handling training course

What we offer

Up to 6% contributory pension scheme A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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