Patient Services Advisor

8 months ago


Totnes, United Kingdom Catherine House Surgery Full time

Booking patient appointments with GPs and other healthcare professionals using the practice clinical system - Systmone - in accordance with practice guidelines. Explaining arrangements and registration of new patients with the practice on a permanent or temporary basis. Responding to requests for assistance from patients and other visitors. Entering requests for home visits onto a visit screen, detailing appropriate information.

Advise patients of appropriate charges for non-NHS services, accepting payments, and issuing receipts. To receive incoming messages in a timely manner, take appropriate action, and deal with enquiries. Attend staff and practice meetings as required. Maintaining filing and administrative systems, including the scanning of electronic information.

Attend any role-specific course, as part of continuing professional development, and mandatory training as well as an annual appraisal.



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