Services Management Specialist Staff

2 weeks ago


Park, United Kingdom Juniper Networks Full time

Juniper Services teams are passionate about enabling positive experience. Helping customers get the very best from our products. Partnering to ensure success for all

As a Service Manager you will be the single point of contact for all service-related matters. A key member of the account while acting as a trusted advisor to the customer and advocate inside of Juniper. Working closely with delivery & sales colleagues such as our technical assistance centre, contracts, logistics, sales and engineering teams. Trusted to lead. Reactively solving customer issues and proactively identifying and mitigating risks.

Service Managers can chat with technical people and translate to the same to an executive level, synchronising and improving understanding. They are detectives, tenacious, professional and driven to reach the core of a problem. Is this you?

A Day in the Life of Service Management
Working with a team of professionals to own customer engagement and experience with a focus on success, you will:

- Serve as lead in coordination & communication between the customer, sales, services & engineering teams. Build and maintain positive & respectful relationships.
- Construct clear plans of action and drive clear demarcation of ownership and accountability.
- Reliably and clearly communicate at all levels, from field engineers through to back-office technical staff and C level executives.
- Provide concise & informative weekly reporting that summarises the key developments. With both succinct executive summaries and in-depth technical detail. Demonstrating progress, ownership & next steps for each account.
- Build and update reports for monthly and quarterly operational business reviews. Analyse trends for further discussion, define actions to address issues & concerns.
- Think innovatively, strive to improve and evolve the services we provide to our customers and partners. Internally - be a key contributor to initiatives that improve processes and tools that we use in the delivery of our services.
- Develop technical and marketing knowledge of Juniper product lines. Not just what a product does, but value it provides to our customer and their business success.
- Become intimately familiar with the account strategy. Participate in customer network planning review meetings. Flagging opportunities to upsell services and products back to the sales account team.

**Requirements**:
5+ years of relevant work experience. Ideally leading large technical account activity for a Service Provider or large Enterprise customer.

Mainland UK based. Travel to north of England required for execution of specific service deliverables. Around 12 trips to customer site per year at customer discretion, excluding unplanned response to emergency incidents.

College / University degree or equivalent experience.

Technically savvy with a deep understanding of Customer Support environments. Able to deftly navigate and communicate at this level.
- Core & edge routing
- Switching technologies
- Internet Security
- Network management

Must have strong communication, interpersonal and leadership skills and able to prove achievement in a career supporting cross-functional organisations.



  • Park Royal, United Kingdom We Staff Full time

    **We Staff** are currently recruiting for a Customer Service Advisor for a very prestigious client of ours based in Park Royal, West London NW10 area. This is a full-time, Permanent position. **Duties**: - Answering phone calls. - Dealing with customer enquiries. - Taking orders. - Providing customers with a fantastic, professional...


  • Sundon Park, United Kingdom AWC Staff Services Ltd Full time

    AWC Staff Services are currently in search for the following: Required: Groundworker with NG Persons & HSG47 Location: Sundon, Luton Start: 14th August Duration: 4-5 months Rate: £26 - £28 Depending on experience Must haves: NG Persons, HSG47 and strong Civil's experience **Job Types**: Full-time, Temporary contract, Fixed term contract Contract...


  • Interchange Park, United Kingdom Quality Personnel Services Limited Full time

    We are recruiting for a Service & Test Manager to join one of our clients based in Milton Keynes **Benefits**: - Company vehicle - Bonus scheme - Pension - Enhanced holidays Skills/knowledge required: - Electrical engineering qualification (AC & DC) - Diagnosing and maintaining software - Project management - Health & safety/compliance **Duties**: -...


  • Park, United Kingdom Aether Financial Full time

    Based in London's West End, our client is an accountancy firm which specialises in providing accountancy services to clients in the music industry. They are recognised as leaders in their field and count some of the world's biggest bands, DJs and solo artists among their clients.The firm would like to recruit an experienced Manager.In this role, you will be...


  • Park, United Kingdom RSM Full time

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to...

  • Trainee Specialist

    1 month ago


    Park, United Kingdom Vision West Nottinghamshire College Full time

    Job title Trainee Specialist (Assessor): Plumbing Job reference REQ0000510 Date posted 24/01/2024 Application closing date 14/02/2024 Location Station Park Salary A market leading allowance maybe negotiated depending on skills and experience. Contractual hours 37 Basis Full time Job category/type Construction and Building services Job...

  • Event Bar Staff

    1 month ago


    Wimbledon Park, United Kingdom Onyx Bars Ltd. Full time

    We are looking for an enthusiastic Event Bar Staff to work for Onyx Bars at events all over the United Kingdom on a seasonal contract. This is the perfect role for you if you are looking for some fun work this summer! We are at events most weekends and serve great quality drinks in a welcoming, fun environment. With live music dates booked across the summer,...


  • Trafford Park, Trafford, United Kingdom Pinnacle Group Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Tutor

    3 weeks ago


    King's Park, United Kingdom 1st Staff Full time

    1st Staff Limited are one of the leading alternative providers working nationwide with hubs and specialist staff helping students from 4-25 years of age with both education and therapeutic needs.The Role1st Staff requires a tutor/ Mentor who is able to work with a key stage 4 student is are not able to work attend mainstream education in the Hackney area....


  • Finsbury Park, United Kingdom Skilled Careers Full time

    Customer Service Manager £38k - £40k PA We have a fantastic opportunity for a Customer Service Manager, to join a well-established Main contractor team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our...

  • Audit Manager

    8 hours ago


    Park, United Kingdom Slam Resourcing Full time

    SLAM Resourcing is currently working with an highly respected Accountancy practice that are recruiting an Audit/Accounts manager for their Shirley office.Audit/Accounts ManagerSalary £65k -£70kShirley, SolihullBenefits:Job Summary: The Audit/Account Manager is responsible for overseeing and executing audit, accounts, taxation, and other business-related...


  • Trafford Park, United Kingdom Recruitment Solutions (NW) Ltd Full time

    Currently working with a fantastic Client based in Trafford Park. Our client is a specialist freight logistics company. They currently have an exciting opportunity for an enthusiastic Customer Service Executive to join their team. Working hours are Monday – Friday What you can expect: * Transport links * Onsite free parking * Career progression *...

  • Healthcare Manager

    6 days ago


    Selly Park, West Midlands, United Kingdom Practice Plus Group Full time

    Practice Plus Group’s new Birmingham Hospital, your destination for professional fulfilment. At our new Birmingham Hospital, we believe in fostering an inclusive culture that empowers you to thrive. With brand new facilities, equipment and ethos plus a collaborative team spirit, your career at Practice Plus Group is destined for success. You will be...


  • Hyde Park, West Yorkshire, United Kingdom IMC Full time

    IMC Locums are looking for a fully qualified Respiratory Physiologist to join our ever growing team! IMC Locums are a large specialist supplier of AHP / HSS Staff across the entire UK, we pride ourselves on our customer service and making every one who joins our team feel part of something great. Please contact Tom Canavan to find out more about this role...

  • Labourer

    1 month ago


    Kiveton Park, United Kingdom AWC Staff Services Ltd Full time

    **CSCS Labourer** Labourer required on for 4 months in Kiveton (S26) Work to be carried out including excavating in carriageway and laying ducts Work will involve general site requirements such as assisting with construction activities, excavation, duct installation & backfilling. Must be good with manual handling, experience using hand held tools; Stihll...


  • Hyde Park, West Yorkshire, United Kingdom IMC Full time

    Respiratory Physiologist (Band 7 or above) - Central London IMC Locums are looking for a fully qualified Respiratory Physiologist to join our ever growing team! IMC Locums are a large specialist supplier of AHP / HSS Staff across the entire UK, we pride ourselves on our customer service and making every one who joins our team feel part of something...


  • Fallings Park, United Kingdom Euro-Projects Recruitment Ltd Full time

    Customer Service Advisor * Customer Service jobs or Internal Account Manager jobs Wolverhampton WV1 * You need strong attention to detail (admin skills) + excellent customer service experience * You will be seeking customer service jobs or account manager jobs or sales coordinator jobs in the Wolverhampton, Wednesfield, Walsall, Heath Town regionAre you...


  • Park Royal, United Kingdom K & D Recruitment Full time

    K&D Recruitment are currently seeking a Customer Service Administrator for our client based in Park Royal. Do you have experience selling or working with luxury or specialist goods? Have you previously worked in the hospitality sector and are seeking a new opportunity? As Customer Service Administrator you will provide exceptional Customer Service to a...


  • Trafford Park, United Kingdom Build Recruitment Full time

    Customer Service Advisor  Housing Association  Temp to Perm £15p/h  The Role: Reporting to the Operations  Manager, the Customer Service Advisor plays a central  role in the  running of the Distribution Centre, providing a first class efficient and effective service to all our internal and external customers and working with all our  field based...


  • Park, United Kingdom Victoria and Albert Museum Full time

    **Day-to-day tasks**: - Actively engage with the V&A’s collection and collaborate with V&A curatorial and engagement teams to identify and develop research territories - Actively engage with V&A colleagues and wider research activities in a manner supportive of V&A East’s aims to stimulate and support innovative cross-disciplinary developments in...