Customer Service Advisor

2 weeks ago


Wigston, United Kingdom Macildowie Recruitment and Retention Full time

Customer Service Centre Advisor
- Outbound calling
Location: Wigston, LE18

**Salary**: £10.00-£11.00ph
Hours: Full time, 35 hours a week, 9-5pm
Monday to Friday Hybrid working
Type: 1-3 Month contract
The Role
As part of the Outbound team within the Customer Service department You will be responsible for making outbound calls ,You will provide an excellent customer-focused service to members, training providers, delegates, organisations and members of the public.
The successful Customer Service Centre Advisor-Outbound will be responsible for the following duties:
Making outbound calls to members
Recording all data on the CRM system
Processing memberships
Updating customer records
Understand membership and training products to be able to talk to potential and existing customers about them
Process subscription payments and resolve queries/ to ensure payments and/or funds are properly processed.
Raise invoices, process payments and credit notes as required, dealing with queries as they arise

Please put your **home postcode** on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.



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